Cynthia Corbett
Wilmington,NC
Summary
Driven individual focused on tackling new challenges. Strong adaptability and work ethic contribute to effective teamwork and collaboration. Capable of mastering new skills swiftly while working autonomously.
Overview
32
32
years of professional experience
Work History
Provider Enrollment Representative/MAC (Medicare Administrative Contractor)
First Coast Service Options
Wilmington, NC
01.2024 - Current
- Entered approved data into PECOS SYSTEM, ensuring data integrity and compliance with Medicare standards.
- Verified provider information from enrollment applications for Medicare Program, enhancing accuracy in provider records.
- Ensured adherence to quality standards for information entry, contributing to reliable provider data management.
- Conducted next-day accuracy checks on Medicare CMS System.
- Communicated discrepancies to providers and updated records accordingly.
Customer Service/Dispatch Assistant
Clark's Towing & Tire /CPAAM
Wilmington, NC
01.2016 - 01.2024
- Managed remote call responses, coordinating effective towing operations for Clark's Towing & Tire.
- Maintained timely arrival updates with drivers, enhancing overall service delivery.
- Communicated critical vehicle release details and charges to insurance companies and contractors.
- Applied problem-solving skills utilizing Google Maps to assist distressed clients remotely.
- Processed credit card payments efficiently to streamline financial transactions.
- Executed DMV paperwork for seamless regulatory compliance.
- Collaborated effectively with team members to resolve service-related challenges.
- Consistently updated customer databases, delivering vital administrative support.
Assistant Manager
Paul D Schnitzer Agency Call Center
Wilmington, NC
01.2010 - 01.2016
- Provided essential resources for telemarketers to facilitate appointment scheduling for insurance clients.
- Managed payroll and tracked attendance for a team of approximately 12 employees.
- Conducted B2B cold calls, effectively setting appointments for health insurance representatives.
Sales
Medibag Company
Wilmington, NC
01.2008 - 01.2010
- Contact businesses via phone & computer selling advertising on pharmacy prescription bags.
Administrative Support Tech
New Hanover County Inspections Dept
Wilmington, NC
01.1999 - 01.2008
- Provided comprehensive customer service for permit applications in Building, Electrical, Mechanical, Plumbing, and Zoning sectors.
- Verified completeness of applications to ensure compliance with requirements.
- Secured documentation from external agencies to support application processing.
- Processed permit and inspection fee payments to facilitate timely approvals.
- Granted permits and Certificates of Occupancy following inspection approvals.
Purchasing Manager
Dobson Builders
Wilmington, NC
01.1994 - 01.1999
- Managed procurement of materials, ensuring timely availability for new residential construction projects.
- Executed purchase orders for additional materials, addressing project needs effectively.
- Cross-referenced invoices with purchase orders, facilitating accurate approvals from project managers.
- Supported daily office operations through various administrative tasks.
Education
Diploma -
Eastern Wayne High School
Goldsboro, NC06-1984
Skills
- Provider enrollment
- Data integrity
- Quality assurance
- CMS system navigation
- Application verification
- Customer relationship management
Additional Information
Any additional information needed please email or call after 4:30 pm EST.
References
References are available on request.
Affiliations
13 year volunteer, Wilmington, NC Elks Lodge #532 Meals on Wheels Program
Timeline
Provider Enrollment Representative/MAC (Medicare Administrative Contractor)
First Coast Service Options
01.2024 - Current
Customer Service/Dispatch Assistant
Clark's Towing & Tire /CPAAM
01.2016 - 01.2024
Assistant Manager
Paul D Schnitzer Agency Call Center
01.2010 - 01.2016
Sales
Medibag Company
01.2008 - 01.2010
Administrative Support Tech
New Hanover County Inspections Dept
01.1999 - 01.2008
Purchasing Manager
Dobson Builders
01.1994 - 01.1999
Diploma -
Eastern Wayne High School