After Hours Scheduler
Family Tree Private Care
09.2017 - Current
- Support clients with daily living needs to maintain self-esteem and general wellness.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Maintained high levels of client and staff satisfaction through diligent scheduling, ensuring necessary care needs are met.
- Consistently met deadlines by effectively making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand needs of both the client and the caregiver.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
