Cynthia Cornell
Ocala,FL
Summary
Seeking a position where I can leverage my experience as a highly productive Assistant General Manager to enhance operational efficiency. I excel in customer service, office management, and administrative support, with a strong focus on customer satisfaction and retention. I am adept at vendor relations and meticulous record-keeping
Overview
22
22
years of professional experience
Work History
Assistant General Manager
Best Western Hotel
Ocala, FL
03.2023 - Current
- Promoting and marketing the business.
- Ensuring compliance with health and safety legislation, and licensing laws.
- Manage office administration, including financial transactions (bank deposits, direct bills), group management, HLO coordination, schedules, operational checklist oversight, and safety training compliance.
- Cultivated strong customer relations through proactive problem resolution, and effective implementation of corrective measures.
Front Office Manager
Best Western Hotel
Ocala, FL
07.2022 - 03.2023
- Created, prepared, and delivered reports to various departments.
- Set priorities and problem-solve workflow issues to maintain rapport with customers and managers.
- Provided comprehensive onboarding and mentorship to new hires, ensuring a smooth and successful transition.
- Maintained positive customer relations by addressing problems head-on, and implementing successful corrective actions.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
Night Auditor/Front Desk
Best Western Hotel
Ocala, FL
08.2020 - 07.2022
- Introduced customers to hotel amenities with pleasure and a helpful demeanor.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Monitored facility security for guest and personnel safety.
- Documented accounts and logs throughout the shift to keep up with requirements.
- Ran daily, weekly, and monthly reports to close the day and meet objectives.
Store Manager
Rick's Cleaners
Ocala, FL
10.2002 - 08.2020
- Reviewed and monitored schedules, purchases and other expenses to maintain the quarterly budget.
- Maintained proper product levels and inventory controls for merchandise, organized back room to facilitate effective ordering and stock rotation.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Hotel Development & Management Group
Skills
- Verbal and written communication
- Documentation and control
- Proficient in Microsoft Office
- Training and Development
- Issue Handling
Timeline
Assistant General Manager
Best Western Hotel
03.2023 - Current
Front Office Manager
Best Western Hotel
07.2022 - 03.2023
Night Auditor/Front Desk
Best Western Hotel
08.2020 - 07.2022
Store Manager
Rick's Cleaners
10.2002 - 08.2020
Hotel Development & Management Group
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