CYNTHIA CORONA
San Diego,CA
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Ticket Operations Agent
San Diego Padres
San Diego
01.2024 - Current
- Resolved conflicts between customers and operations staff in a timely manner.
- Analyzed data to identify trends in customer service requests and feedback.
- Coordinated with other departments to resolve customer inquiries and complaints.
- Assisted with the development and implementation of operational processes and procedures.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
Human Resources Training Coordinator
United Parks & Resorts
San Diego, CA
05.2022 - 02.2024
- Conducted orientation sessions to ensure that employees understand company policies and procedures.
- Collaborated with internal departments to identify learning objectives for each training session.
- Reviewed course evaluations to determine which areas need improvement.
- Created visual aids such as videos, PowerPoint presentations, and handouts for use in trainings.
- Provided guidance to managers on how to address employee performance issues.
Guest Correspondence
SeaWorld Parks & Entertainment, Inc.
San Diego
05.2021 - 05.2022
- Coordinated with other departments to resolve customer issues quickly and efficiently.
- Ensured accuracy of data entry into database systems.
- Provided support to other departments when needed.
- Work in park as needed to support department needs
- Supported department program leaders, managing ongoing strategic developments
Education
Associate of Science - Business Administration
Grossmont College
El Cajon, CA06-2025
High School Diploma -
Steele Canyon High School
Spring Valley, CA06-2019
Skills
- Adaptability
- Problem-solving aptitude
- Time management abilities
- Excellent Communication
- Reliability
- Organizational Skills
- Attention to Detail
- Operational Efficiency
Timeline
Ticket Operations Agent
San Diego Padres
01.2024 - Current
Human Resources Training Coordinator
United Parks & Resorts
05.2022 - 02.2024
Guest Correspondence
SeaWorld Parks & Entertainment, Inc.
05.2021 - 05.2022
Associate of Science - Business Administration
Grossmont College
High School Diploma -
Steele Canyon High School
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