Cynthia Coronado
New Caney,TX
Summary
Collaborative leader and committed manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Store Manager
Cordovan Art School
03.2022 - Current
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Approved regular payroll submissions for employees.
- Established new customer accounts using negotiation and sales closing abilities.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Managed inventory control, cash control, and store opening and closing procedures.
- Grew store/school enrollments by 158% in one year.
Office Manager/Accounts Receivable Specialist
Fred Haas Toyota World Collision Center
01.2020 - 01.2022
- Prepare end of the month in progress repair orders, sales and profits reports for the center and sister stores.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Work with different schedule reports daily for receivable and sublets.
- Monitored accounts to verify compliance with payment terms and schedules.
- Ensure vendors are paid and insurances are being charged.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Process purchase orders and cut checks for vendors/suppliers for office and shop inventory.
- Record/process customer information in company database.
- Utilized Microsoft Excel to manage invoices and payments.
Collision Center Administrator
AutoNation Collision Center
01.2018 - 01.2020
- Accounted for received inventory and restock accordingly
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Demonstrated trustworthiness by reconciling tills and independently closed center at end of shift
- Calculated total payments received by insurances / customers and reconcile it with total sales at end of each period
- Sent and received mail according to USPS regulations
- Followed up with insurances, customers, finance companies to strive for fastest productivity and advancement
- Helped New Hires and Employees with on boarding process.
- Assisted management and customers as needed
Customer Service Specialist /Receptionist
Autonation Collision Center
08.2017 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Always provided superior quality customer service
- Recorded customer information in company database
- Answered customers' questions, and provided information on procedures or policies
- Processed and explained details of payment to customers
- Demonstrated proficiencies in telephone within high-volume environment
- Answered main phone lines, redirected calls and addressed customer questions
- Greet customers and identified their specific needs
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Bachelor of Science - Psychology And Kinesiology
Sam Houston State University
Huntsville, TX05.2024
Skills
- Store Opening and Closing Procedures
- Team Building and Leadership
- Inventory Management
- Recruiting and Hiring
- Shift Checklists / Scheduling
- Customer Service
- Decision Making
- Goal Setting
Accomplishments
- Helped develop a new store location, hire and train a successful new team, and reached a 150% growth sale in a year.
- Built a relationship with Lawndale Art Gallery to showcase pieces.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Cordovan Art School
03.2022 - Current
Office Manager/Accounts Receivable Specialist
Fred Haas Toyota World Collision Center
01.2020 - 01.2022
Collision Center Administrator
AutoNation Collision Center
01.2018 - 01.2020
Customer Service Specialist /Receptionist
Autonation Collision Center
08.2017 - 01.2018
Bachelor of Science - Psychology And Kinesiology
Sam Houston State University
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