Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Coronado

Del Rio,TX

Summary

Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Working well under pressure and adapting to new situations and challenges to best enhance the organization brand.

Overview

11
11
years of professional experience

Work History

Freight Auditor/Claims Coordinator

Global Views
Dallas, TX
01.2018 - 01.2021
  • Analyzed in detail every freight invoice received to insure company was billed correctly.
  • If discrepancy was found on any freight invoice, needed to research the cause of extra or lower amount and determine if it was a company/ carrier error and get it resolved appropriately as soon as possible.
  • Submitted all freight invoices for payment after analyzed and approved.
  • Created reports of all invoices that was found discrepancy and provided details of cause and resolution.
  • Assisted meetings with freight carriers to resolve or avoid future problems.
  • Staying up to date with carriers polices on shipping, returning, billing, freight clams.
  • Kept up to date with companies accounts payable and worked with every accounts receivable from each carrier to keep invoices resolved and paid in a timely manner.
  • Filed freight claims, previously mention below.

Claims Coordinator

Global Views
Dallas, TX
01.2016 - 12.2017
  • Filed Claims against logistics carriers for any mishandling, arriving late, missing or damage product to warehouse or customer.
  • Issued logistic pickups from customers.
  • Handled customer's return and worked with customer service team to resolve return with customer.
  • Create reports on how much money was saved or lost from each claim/returned product.

Customer Service Team Lead

Global Views
Dallas, TX
01.2013 - 12.2015
  • Provided training to new and existing team members guidance on company policies, procedures, and best practices.
  • Assisted in resolving escalated customer complaints or issues in a timely manner.
  • Covered any team member in their absence, helped when they were over loaded with worked.

Customer Service Representative

Global Views
Dallas, TX
09.2010 - 12.2012
  • Answered incoming calls and emails, assisted with product selection, ordering, billing, returns, exchanges, damages. Providing frontline customer support and assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Completed day-to-day duties accurately and efficiently.

Office Assistant

Global Views
Dallas, TX
04.2010 - 09.2010
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Dispersed incoming mail to correct recipients throughout office.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained and updated filing, inventory and database systems, manually or using computer.

Education

High School Diploma -

West Mesquite High School
Mesquite, TX
05-2008

Skills

  • Bilingual ( Spanish, English )
  • Multi-Task Management
  • Problem-Solving Abilities
  • Administrative Support

Timeline

Freight Auditor/Claims Coordinator

Global Views
01.2018 - 01.2021

Claims Coordinator

Global Views
01.2016 - 12.2017

Customer Service Team Lead

Global Views
01.2013 - 12.2015

Customer Service Representative

Global Views
09.2010 - 12.2012

Office Assistant

Global Views
04.2010 - 09.2010

High School Diploma -

West Mesquite High School
Cynthia Coronado