Cynthia Cortes
Bronson,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Service Representative
Parkchester Preservation Management
12.2021 - Current
- Answering phones to assist tenants with service calls for their property
- Scheduling appointments for tenants for multiple services such as plumbing, carpentry, electrical, extermination
- Creating tickets for building maintenance such as elevator issues, janitorial services, construction
- Assisting renting and leasing departments with answering inquiries on condominium unit information and approval on properties
- Service lead on window appointments and managing key orders for registered tenants
- Dispatching handyman and other tradesman with emergency unit calls and scheduled appointments for repairs
Guest Service Representative
The Apollo
07.2017 - Current
- Greeting guests at entertainment events
- Guiding patrons to the proper facilities
- Ensuring safety and maintaining order during events
- Ticket taking/examining backstage passes to verify authenticity
Patient Service Representative
Weill Cornell Medicine
01.2020 - 07.2021
- Scheduling medical appointments for internal medicine, gynecology, endocrinology, and cardiology
- Answering phone calls to assist patients with medical needs, information on lab results, and billing inquiries
- Assisting MD’s and nurses with patient’s clinical inquiries and scheduling necessities
- Communicating to patient’s latest information on COVID-19 protocols and assisting with scheduling appointments for testing/vaccines
Patient Care Representative
CityMD Urgent Care
01.2019 - 01.2020
- Registering and discharging patients with proper documentation
- Scheduling same day specialist appointments
- Answering phone calls regarding patient concerns, questions, inquiries about service, redirecting patients to the correct department
- Obtaining authorization from insurance companies for medical procedures
Retail Sales Representative
T-Mobile
12.2014 - 08.2017
- Providing exceptional customer service
- Product knowledge
- Displaying and operating merchandise while explaining use to the customer
- Handling and resolving customer complaints with billing and devices
- Supervised customer accounts
Education
High School - Digital Arts
Bronx High School Of Visual Arts
Bronx, NY06.2009
Some College (No Degree) - Multi-Media Programming
Borough of Manhattan Community College
New York, NYSkills
- Interdepartmental collaboration
- Administrative supervision
- Organizational skills
- Relationship building
- Verbal and written communication
Timeline
Service Representative
Parkchester Preservation Management
12.2021 - Current
Patient Service Representative
Weill Cornell Medicine
01.2020 - 07.2021
Patient Care Representative
CityMD Urgent Care
01.2019 - 01.2020
Guest Service Representative
The Apollo
07.2017 - Current
Retail Sales Representative
T-Mobile
12.2014 - 08.2017
High School - Digital Arts
Bronx High School Of Visual Arts
Some College (No Degree) - Multi-Media Programming
Borough of Manhattan Community College