Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Cynthia Cortez

Cosmetologist/Customer Service Represenative
Saint Augustine,Florida

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Diligent [Job Title] skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Personable [Job Title] offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Proactive [Job Title] with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Friendly [Job Title] with [Number] years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in [Software] with training in [Area of expertise] services. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Service-focused [Job Title] bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate [Type] systems. Effective at operating within [Type] regulations and [Type] department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Motivated Customer Service Representative with over [Number] years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in [Language].

Overview

10
10
years of professional experience

Work History

Salon Manager/Cometologist

Kidz Cuts
St.Johns, FL
12.2012 - Current
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained general appointment calendar and set shift schedules.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Consistently received positive feedback from guests on performance reviews.
  • Managed cash flow, business transactions, banking and accounting processes.
  • Recruited, trained and supervised by [Number] employees in [Timeframe].
  • Handled employee scheduling and coverage needs during business hours.
  • Met with customers to discuss upcoming events and style requirements.
  • Conferred with customers to assess requirements and recommend specific services.
  • Established long-term client relationships, increasing sales [Number]% while developing additional opportunities through networking and referrals.
  • Maintained excellent customer service standards to win customer loyalty and retention and build customer base by [Number]%.
  • Maintained organization of salon and cleanliness of each station through [Action] and [Action].
  • Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
  • Promoted business through marketing initiatives and use of social media.
  • Answered over [Number] phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
  • Grew repeat client base by [Number]% through effective marketing and customer service.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Devised processes to boost long-term business success and increase profit levels.
  • Removed outdated policies and modernized structure.
  • Directed marketing initiatives that increased business by [Number]%.
  • Cross-sold and up-sold new haircare products, increasing earnings [Number]% per [Timeframe].
  • Utilized social media accounts and strategic marketing initiatives to promote business and build revenue by [Number]%.

Education

High School Diploma -

St.Gerald
St.Augustine
01.1990

Skills

  • Employee Recruiting
  • Pricing Structures
  • Client Needs Assessment
  • POS Inventory System Operation
  • Streaming Media
  • Customer Loyalty
  • Hair Extensions
  • Cleanliness and Sanitation
  • Operational Efficiency
  • Activities Management
  • Scalp Massages
  • Hair Cutting
  • Hair Coloring
  • Beauty Techniques
  • Motivational Leadership
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Answering Customer Questions
  • Electronic Information Systems
  • Inbound and Outbound Calling
  • Consulting Supervisors
  • Credit Card Payment Processing
  • Cash Register Operations
  • Customer Service and Assistance
  • Telephone Management
  • Answering Emails
  • Sales and Upselling
  • Customer Information Databases
  • Patient and Empathetic
  • Call Volume and Quality Metrics
  • Critical Thinking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin

Timeline

Salon Manager/Cometologist

Kidz Cuts
12.2012 - Current

High School Diploma -

St.Gerald
Cynthia CortezCosmetologist/Customer Service Represenative