Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cynthia Covarrubias

Lacey,WA

Summary

I have a strong focus on customer service and support. Skilled in multi tasking, time management and keeping records in order. I am also known for my reliability, adaptability, effective teamwork and ability to collaborate with others to achieve positive outcomes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Franciscan Medical Group
02.2020 - 10.2023
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Implemented improvements in workflow processes that led to increased productivity amongst staff members.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.

Certified Medical Assistant

Proliance Surgeons
05.2016 - 03.2020
    • Called and faxed pharmacies to submit prescriptions and refills.
    • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
    • Taught patients about medications, procedures, and care plan instructions.
    • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
    • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
    • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
    • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
    • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
    • Assisted with pre and post operation instructions and follow up.
    • Helped surgeons with surgery scheduling as well as adding urgent cases as needed.
    • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
    • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
    • Performed medical records management, including filing, organizing and scanning documents.
    • Helped improve patient outcomes by educating and advising on relevant treatments and care.
    • Implemented care and efficiency improvements to support and enhance office operations.
    • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
    • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

Certified Medical Assistant

Seattle Obstetrics And Gyn
06.2012 - 05.2016
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Oriented and trained new staff on proper procedures and policies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Taught patients about medications, procedures, and care plan instructions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Education

Medical

Pima Medical Institute
Seattle, WA
02-2010

Skills

  • Conflict resolution
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Customer service

Certification

  • Medical Administrative Assistant Certification (CMAA) - National Healthcare Association (NHA).
  • Certified Clinical Medical Assistant (CCMA) - National Healthcare Association (NHA).


Languages

Spanish
Professional Working

Timeline

Certified Medical Assistant

Franciscan Medical Group
02.2020 - 10.2023

Certified Medical Assistant

Proliance Surgeons
05.2016 - 03.2020

Certified Medical Assistant

Seattle Obstetrics And Gyn
06.2012 - 05.2016

Medical

Pima Medical Institute

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Cynthia Covarrubias