Cynthia Cowsert
Customer Service Representative
St. Louis,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
42
42
years of professional experience
Work History
Houseperson/Shuttle Driver
Drury Inn & Suites
04.2022 - Current
- Strengthened guest loyalty through attentive problem resolution while maintaining confidentiality at all times.
- Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
- Safeguarded guest privacy by following strict key control policies when entering guest rooms or restricted areas.
- Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
- Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
- Maintained safety standards by conducting routine inspections and ensuring adherence to protocols.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
- Increased hotel''s visual appeal by assisting in the upkeep of landscaped areas and exterior spaces as needed.
- Maximized resource utilization across the property by assisting other departments with special projects or assignments when required.
- Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Kept building entryway glass clean and polished for professional presentation.
- Coordinated guest transportation as requested.
House Cleaner
Self Employeed
01.1994 - Current
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
- Increased efficiency in completing tasks by implementing new techniques learned from industry training programs or workshops attended.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Improved client retention rates through trust-building activities such as following up after appointments.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Cashier/Customer Service
Save A Lot
05.2009 - 12.2011
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Welcomed customers and helped determine their needs.
Cashier Team Lead
McDonald's Restaurant
02.2001 - 12.2006
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Restaurant Supervisor
Hardees
01.1982 - 01.1996
- Implemented cost-saving measures through effective budget management and negotiation with suppliers.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
Education
High School Diploma -
Roosevelt High School
St Louis, MO 05.2001 -
Skills
Maintenance Coordination
Guest Relations
Work Prioritization
Cross-training abilities
Task Delegation
Customer Service
Repair Service Coordination
Active Listening
Problem-Solving
Multitasking and Prioritizing
Interpersonal Skills
Timeline
Houseperson/Shuttle Driver
Drury Inn & Suites
04.2022 - Current
Cashier/Customer Service
Save A Lot
05.2009 - 12.2011
High School Diploma -
Roosevelt High School
05.2001 -
Cashier Team Lead
McDonald's Restaurant
02.2001 - 12.2006
House Cleaner
Self Employeed
01.1994 - Current
Restaurant Supervisor
Hardees
01.1982 - 01.1996