Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Cowsert

Customer Service Representative
St. Louis,MO

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

42
42
years of professional experience

Work History

Houseperson/Shuttle Driver

Drury Inn & Suites
04.2022 - Current
  • Strengthened guest loyalty through attentive problem resolution while maintaining confidentiality at all times.
  • Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
  • Safeguarded guest privacy by following strict key control policies when entering guest rooms or restricted areas.
  • Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
  • Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
  • Maintained safety standards by conducting routine inspections and ensuring adherence to protocols.
  • Performed minor maintenance tasks, contributing to the upkeep of the facilities.
  • Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
  • Increased hotel''s visual appeal by assisting in the upkeep of landscaped areas and exterior spaces as needed.
  • Maximized resource utilization across the property by assisting other departments with special projects or assignments when required.
  • Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
  • Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
  • Kept building entryway glass clean and polished for professional presentation.
  • Coordinated guest transportation as requested.

House Cleaner

Self Employeed
01.1994 - Current
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
  • Increased efficiency in completing tasks by implementing new techniques learned from industry training programs or workshops attended.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
  • Improved client retention rates through trust-building activities such as following up after appointments.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.

Cashier/Customer Service

Save A Lot
05.2009 - 12.2011
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Welcomed customers and helped determine their needs.

Cashier Team Lead

McDonald's Restaurant
02.2001 - 12.2006
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Restaurant Supervisor

Hardees
01.1982 - 01.1996
  • Implemented cost-saving measures through effective budget management and negotiation with suppliers.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
  • Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
  • Streamlined operations for increased efficiency by implementing staff training programs.
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.

Education

High School Diploma -

Roosevelt High School
St Louis, MO
05.2001 -

Skills

Maintenance Coordination

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Timeline

Houseperson/Shuttle Driver

Drury Inn & Suites
04.2022 - Current

Cashier/Customer Service

Save A Lot
05.2009 - 12.2011

High School Diploma -

Roosevelt High School
05.2001 -

Cashier Team Lead

McDonald's Restaurant
02.2001 - 12.2006

House Cleaner

Self Employeed
01.1994 - Current

Restaurant Supervisor

Hardees
01.1982 - 01.1996

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Cynthia CowsertCustomer Service Representative