Cynthia Crawhorn
Merrillville,IN
Summary
Personable and motivated Customer Service Professional with 15+ years of experience. To assist discerning customer needs and preferences, aligned with customer specifications. Highly skilled in effectively communicating and customer account details. Promptly resolving inquiries and issues via phone, and rectifying discrepancies. Adept in fostering strong customer connections.
Overview
13
13
years of professional experience
Work History
Customer Care Professional II (Remote)
Lowe's Home Improvement
01.2022 - 01.2024
- Corrects discrepancies on customers orders and research for products and services that as necessary
- When appropriate, follow established escalation procedures to expedite prompt resolution such as, order corrections and re-shipments
- Product Consultant, articulating products features and benefits and making recommendations based on customer needs/interests
- Deliver a quality customer experience, communicating and explaining basic account information to the customer with focus on first-call resolution.
Customer Service Care Specialist - Call Center (Remote)
Comcast Cable and Xfinity Internet
05.2011 - 10.2021
- Responsible to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience
- Troubleshooting procedures, including use of appropriate resources and desktop tools
- Corrects discrepancies on customers' accounts, and researches service disruptions
- Escalation procedures to expedite prompt resolution
- Product Consultant, articulating product features and benefits and making recommendations based on customer needs
- Ability to utilize Einstein 360, CSG, ECM tool, Salesforce, and a ticketing help system
- Ability to utilize the telephone, emails, ER One Tickets, and My Support Tickets.
Education
Associate of Applied Science - Business Management -Minor Electronics
DeVry University-Chicago
Chicago, IL08.1992
Associate of Applied Science - Office Administration Management
Consumer Career College Chicago
Chicago, IL01.1990
Skills
- Technical Support
- Customer Care Professional
- Customer Relations
- Microsoft Office Suite
- Communication skills
- Sales
- Call Center Experience
- Time Management
- Order fulfillment
- Problem Solving
- Complaint Handling
- Data Management
- CRM Software
- Report Generation
Resume Link
https://profile.indeed.com/p/cynthiac-2v9zsvz
Assessments
- Food service: Customer situations, Proficient, 03/01/24, Identifying and addressing customer needs in a food service setting
- Call center customer service, Proficient, 02/01/24, Demonstrating customer service skills in a call center setting
- Retail customer service, Proficient, 03/01/24, Responding to customer situations in a retail setting
- Work style: Reliability, Proficient, 03/01/24, Tendency to be reliable, dependable, and act with integrity at work.
Timeline
Customer Care Professional II (Remote)
Lowe's Home Improvement
01.2022 - 01.2024
Customer Service Care Specialist - Call Center (Remote)
Comcast Cable and Xfinity Internet
05.2011 - 10.2021
Associate of Applied Science - Business Management -Minor Electronics
DeVry University-Chicago
Associate of Applied Science - Office Administration Management
Consumer Career College Chicago
Similar Profiles
Don BusbyDon Busby
Receiver at Lawes Home Lowe's home ImprovementReceiver at Lawes Home Lowe's home Improvement
Mekyll RobinsonMekyll Robinson
Order Fulfillment Associate at Lowe's Home ImprovementOrder Fulfillment Associate at Lowe's Home Improvement
Dagney Ayn Rand MuliDagney Ayn Rand Muli
Merchandising Associate at Lowe's Home ImprovementMerchandising Associate at Lowe's Home Improvement
Christopher PortaChristopher Porta
Department Supervisor/Sales Associate at Lowe's Home Improvement Centers, LLCDepartment Supervisor/Sales Associate at Lowe's Home Improvement Centers, LLC
Angel JohnsonAngel Johnson
Medical Assistant/ Medical Records/Medical Assistant Supervisor at Correctional Health IncMedical Assistant/ Medical Records/Medical Assistant Supervisor at Correctional Health Inc