Cynthia Cress
Silverdale,WA
Summary
Dynamic Patient Services Representative with a proven track record at THE DOCTORS CLINIC, excelling in insurance verification and patient registration. Known for exceptional multitasking and organization, I effectively resolved patient complaints, enhancing satisfaction and fostering strong relationships. Committed to maintaining confidentiality and compliance with HIPAA regulations.
Overview
21
21
years of professional experience
Work History
Patient Services Representative
THE DOCTORS CLINIC
10.2004 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
Real Estate Office Assistant
PRUDENTIAL NORTHWEST REAL ESTATE
01.2004 - 10.2004
- Contributed to successful property sales by creating visually appealing listings and promotional materials that attracted potential buyers.
- Facilitated smooth communication between agents, clients, attorneys, and lenders during transactions to ensure positive outcomes.
- Managed daily office tasks such as answering phones, greeting clients, and handling mail deliveries for a professional environment.
- Supported agents with scheduling appointments, conducting property research, and preparing marketing materials for optimal results.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
OLYMPIC HIGH SCHOOL
Bremerton, WA06-1986
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- HIPAA compliance
- Eligibility determination
- Friendly and outgoing
- Multitasking and organization
- Verbal and written communication
- Reliability and dedication
Timeline
Patient Services Representative
THE DOCTORS CLINIC
10.2004 - Current
Real Estate Office Assistant
PRUDENTIAL NORTHWEST REAL ESTATE
01.2004 - 10.2004
OLYMPIC HIGH SCHOOL
Similar Profiles
MELISSA OLSONMELISSA OLSON
Medical Assistant at The Doctors ClinicMedical Assistant at The Doctors Clinic
Vida GarciaVida Garcia
Certified Medical Assistant at The Doctors ClinicCertified Medical Assistant at The Doctors Clinic
Keli RouseKeli Rouse
Certified Medical Assistant at The Doctors ClinicCertified Medical Assistant at The Doctors Clinic
Cassandra BurkeCassandra Burke
Independent Contractor/Evaluator at Disability & Communication Access BoardIndependent Contractor/Evaluator at Disability & Communication Access Board
Norah PattiNorah Patti
Coach at Cascade Elite Gymnastics WestCoach at Cascade Elite Gymnastics West