Cynthia Crispin
Pulaski,VA
Summary
Motivated Production Line Worker proficient in quality checks, finishing work and equipment calibration. Ready to tackle new challenges and to contribute to team and company success. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Production Assembly
Volvo Trucks North America
02.2018 - 02.2020
- Performed tasks necessary to the production process
- Aided in repair of component parts and products
- Maintained tidy work area
- Followed detailed instructions in order to meet safety and quality requirements
Insurance Agent/Producer
The Assurance Group
09.2017 - 01.2019
- Prospect and sell life insurance products in customer’s homes
- Maintain continuing education requirements for insurance licenses
- Deliver policies and maintain records for book of business
Benefit Program Specialist II
Pulaski County Department of Social Services
08.2016 - 09.2017
- Determined eligibility for food stamps
- Performed interviews with clients face-to-face and via telephone
- Assisted Services Department, other eligibility workers, and supervisors with home and in-office visits with Spanish-speaking clients
Insurance Agent/Producer
Wyatt Insurance
Wytheville, VA
10.2014 - 07.2016
- Prospected and Sold home and auto insurance policies in an office setting
- Took photos of properties, and performed home inspections to determine insurability, and eligibility
- Maintain continuing education requirements for insurance licenses
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Obtained underwriting approval by completing application for coverage.
- Upsold additional products and services after identifying customer needs and requirements.
Restaurant General Manager
El Ranchero Mexican Restaurant
Dublin, VA
01.2009 - 10.2014
- Oversaw daily operations of restaurant
- Hired and trained staff in daily operations, procedures, including food safety, and coordinated schedules
- Managed budget, inventory, and labor allowances
- Ensured food safety standards were followed
- Orchestrated positive customer experiences by overseeing every area of Restaurant operations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Set clear expectations and created positive working environment for employees.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Education
Associate of Applied Science - Engineering Design Technology
New River Community College
Dublin, VA 01.2022 - Current
High School Diploma - Military Science
Bassett High School
Bassett, VA 08.1998 - 06.1999
Grades 8-11 - Military Science
Patrick County High School
Stuart, VA 08.1995 - 06.1998
Certificate - Pharmacy Technology
New River Community College
Dublin, VA 01.2013 - 05.2013
Skills
Manufacturing background
Assembly and production
Equipment operation
Production lines
Hand and power tools
Policies and procedures
Staff Management
Strategic planning
Business Development
Timeline
Associate of Applied Science - Engineering Design Technology
New River Community College
01.2022 - Current
Production Assembly
Volvo Trucks North America
02.2018 - 02.2020
Insurance Agent/Producer
The Assurance Group
09.2017 - 01.2019
Benefit Program Specialist II
Pulaski County Department of Social Services
08.2016 - 09.2017
Insurance Agent/Producer
Wyatt Insurance
10.2014 - 07.2016
Certificate - Pharmacy Technology
New River Community College
01.2013 - 05.2013
Restaurant General Manager
El Ranchero Mexican Restaurant
01.2009 - 10.2014
High School Diploma - Military Science
Bassett High School
08.1998 - 06.1999
Grades 8-11 - Military Science
Patrick County High School
08.1995 - 06.1998