Cynthia Cropps
Fayetteville,NC
Summary
Dynamic and results-oriented professional with a proven track record at Dollar General, where I enhanced customer satisfaction through effective team training and improved sales strategies. Skilled in multitasking and problem-solving, I excel in fast-paced environments, demonstrating a strong work ethic and exceptional communication abilities. Achieved significant reductions in inventory shrinkage, underscoring my commitment to excellence and efficiency.
Overview
8
8
years of professional experience
Work History
Food Service Worker
First Health Moore Regional Hospital
04.2023 - Current
- Monitored food quality and freshness throughout day.
- Cleaned and organized kitchen, dining and service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Store Manager
Dollar General
10.2016 - 02.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted in recruiting, hiring and training of team members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Union Pines High Pines
Cameron, North Carolina06-1985
Skills
- Quick Learner
- Positive Attitude
- Multitasking
- Customer Service
- Strong Work Ethic
- Cleaning and sanitation
- Problem-Solving
- Strong Communication Skills
- Positive Attitude and Energy
- Team Oriented
- Fast-Paced Environment
- Flexible Schedule
Timeline
Food Service Worker
First Health Moore Regional Hospital
04.2023 - Current
Store Manager
Dollar General
10.2016 - 02.2023
High School Diploma -
Union Pines High Pines
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