Cynthia Binkley

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
• Contributed to a positive team environment through effective communication and collaboration with staff members.
• Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
• Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and promptly.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
• Ensured timely completion of prep tasks, enabling smooth service during peak hours.

• Responded to telephone inquiries and complaints following standard operating procedures.

• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
• .Updated and maintained database with accurate information and timely data entry.

• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

• Data Entry - Submitted payments for payment center.

• Answer calls from the child support resolution que from customers who have general concerns regarding their child support case/cases and/or file complaints. Email local child support offices for assistance with resolution. Complaints must be resolved within a 10 day timeframe.

• When necessary, seek the assistance of Child Support Administrators (or their designee) and/or supervisor to assist with resolution of the customer concerns/issues.

• Answer calls from customers and route to the proper department for assistance.

• Maintain monthly call log and provide supervisor on the first day of the following month.

• Assist and resolve complaints that are received from the Child Support Commissioner's Office and the OCSE (Office of Child Support Enforcement). Email local child support offices Resolution Teams for assistance with resolution. Provide written correspondence to supervisor and lead of resolution team. Also provide written correspondence to client when necessary.

• All contact by phone or email and all actions steps taken to resolve inquiry to be provided in the summary/correspondence and documented on the Tennessee Child Support Enforcement System, (TCSES) as well as ServiceNow (SNOW).

• Child Support Resolution summaries must detail contact made, dates/times, action taken, and final resolution.

*RETIRED FROM THE STATE OF TENNESSEE*

• Resolve oral and written customer inquiries/complaints upon receipt.

• Written correspondence provided with each inquiry/complaint received from the Child Support Commissioner's Office.

• Receive and understand all communications received through a variety of mediums pertaining to new/updated policy initiatives and directives.

• Review UIFSA Petitions from other states, tribes, and countries to review for completeness and immediately request any missing documentation or information that will be required before the Petition can be presented to the Judge.

• Within 10 days of receipt of UIFSA Petition, information must be entered into the Tennessee Child Support Enforcement System Data Base (TCSES), and processed to the proper Judicial District.

• Document each inquiry/complaint in TCSES system detailing the initial contact, actions taken, and final resolution.

• Submit monthly report to supervisor itemizing the responding cases processed and inquiries/complaints resolved.

• Notify other States of Non-compliant Federal Tax Information pay records and monitor the receipt of correct pay records from other States and Judicial Districts to process in a timely manner.

*LEFT WORKFORCE TO BE PRIMARY CAREGIVER TO GRANDCHILD WITH SPECIAL NEEDS*