Summary
Overview
Work History
Education
Skills
Education and Training
References
Timeline
Generic

Cynthia Cyr

Chicopee,MA

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

33
33
years of professional experience

Work History

Intermittent Customer Experience

Westover Exchange
Chicopee - Westover, MA
03.2023 - Current
  • Handled cash register transactions accurately while providing excellent customer service.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Built and maintained strong working relationships with team members.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Shift Supervisor

Westover Exchange
Chicopee, MA
08.2022 - 12.2022
  • Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
  • Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
  • Performed daily audits of merchandise displays, pricing accuracy and store security measures.
  • Ensured compliance with all safety regulations, policies and procedures.
  • Supervised retail associates, ensuring high-quality customer service and operational efficiency.

MotorClothes Manager

Harley Davidson of Southampton
Southampton, MA
09.2016 - 12.2018
  • Managed daily operations of the store, including opening and closing procedures.
  • Developed strategies for increasing sales and improving customer service.
  • Conducted regular meetings with team members to discuss progress towards objectives.
  • Attended trade shows, conferences, and other industry events to stay current with trends.
  • Conducted inventory management activities such as receiving shipments and maintaining stock levels.
  • Maintained cleanliness standards throughout the store by delegating tasks to staff members.

Assistant Store Manager

CVScaremark
Chicopee/Holyoke, MA
04.2011 - 09.2016
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Parts Specialist

Precision Camera & Video Repair
Enfield, CT
07.2005 - 03.2011
  • Organized and labeled parts to ensure easy identification and retrieval.
  • Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
  • Coordinated shipping arrangements for outbound orders as needed.
  • Processed returns, exchanges, and refunds in a timely manner.
  • Performed regular audits of warehouse shelves to verify proper stocking levels.
  • Performed quality control inspections on parts and packaged parts for delivery to technicians.

Store Manager

Northern Reflections
Springfield/Holyoke, MA
11.1997 - 03.2001
  • Ensured compliance with safety regulations and company policies.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Developed strategies to maximize sales and profitability.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Store Manager

Sally's Beauty Supply
Holyoke, MA
08.1992 - 07.1997
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Organized promotional events to increase product awareness.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Recruited, trained and supervised new employees.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Education

- Some Colllege in Business

Holyoke Community College
Holyoke, MA

Skills

  • Customer relationship management
  • Staff supervision
  • Outstanding communication skills
  • Inventory control
  • Team building and leadership
  • Budgeting and cost control
  • Store merchandising
  • Team motivation
  • Policies and procedures
  • Loss prevention

Education and Training

other

References

References available upon request.

Timeline

Intermittent Customer Experience

Westover Exchange
03.2023 - Current

Shift Supervisor

Westover Exchange
08.2022 - 12.2022

MotorClothes Manager

Harley Davidson of Southampton
09.2016 - 12.2018

Assistant Store Manager

CVScaremark
04.2011 - 09.2016

Parts Specialist

Precision Camera & Video Repair
07.2005 - 03.2011

Store Manager

Northern Reflections
11.1997 - 03.2001

Store Manager

Sally's Beauty Supply
08.1992 - 07.1997

- Some Colllege in Business

Holyoke Community College

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Cynthia Cyr