Cynthia Dangelo
Jacksonville
Summary
Driven professional with expertise in risk identification and fraud trend analysis, adept at navigating complex regulatory environments and delivering insightful data analysis. Skilled in training and task organization, with a proven track record in enhancing compliance processes. Eager to leverage skills in a challenging position to support strategic objectives.
Overview
10
10
years of professional experience
Work History
Fraud and Risk Analyst
Deutsche Bank
Jacksonville, FL
01.2025 - Current
- Maintained a strong understanding of current banking regulations related to fraud prevention and anti-money laundering laws.
- Performed periodic reviews of internal controls to ensure compliance with applicable regulations.
- Trained staff members on proper procedures for identifying and responding to potential incidents of fraud or money laundering.
- Demonstrated expertise in data analysis, including the use of SQL to investigate suspicious activity.
- Created comprehensive reports detailing findings from investigations and risk assessments.
- Analyzed trends in online payments processing data sets using machine learning algorithms.
- Investigated complaints regarding suspicious account activity reported by customers or third parties.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
Transaction Monitoring Analyst
Deutsche Bank
Jacksonville, FL
07.2022 - 01.2025
- Reviewed complex international payments for compliance with applicable anti-money laundering laws.
- Analyzed large volumes of data from multiple sources to detect any unusual activity or trends in order to identify suspicious activity.
- Worked closely with external agencies such as FinCEN in order to report any suspicious activity detected through transaction monitoring processes.
- Conducted investigations into identified suspicious activities involving customer accounts, transactions, and other related activities.
Customer Correspondence Analyst
Citizens Property Insurance
Jacksonville, FL
05.2021 - 07.2022
- Resolved customer inquiries and complaints in a timely manner.
- Tested various software applications used for managing customer communications.
- Collaborated with team members on special projects related to improving efficiency in the department.
- Coordinated with internal stakeholders to ensure that customer needs are met within established SLAs.
- Analyzed customer complaints and developed effective solutions to address them promptly.
Production Lead
We Insure
Jacksonville, FL
08.2019 - 12.2020
- Trained new hires on proper use of equipment and best practices in manufacturing processes.
- Maintained accurate records of product specifications, inventory levels, quality standards, and other pertinent information.
- Performed root cause analysis when problems arose in order to prevent future occurrences.
- Monitored workflow throughout the day, adjusting schedules as needed according to customer demand.
Tax Analyst
Tax Defense Network
Jacksonville, FL
01.2018 - 08.2019
- Conducted research related to emerging tax issues and advised senior management on their implications.
- Managed client relationships proactively by responding promptly to inquiries or requests for information or advice concerning taxes or other financial matters.
- Ensured all required paperwork was completed correctly before submission deadlines.
- Provided guidance on best practices when dealing with government agencies responsible for collecting taxes.
Fraud Analyst
Citibank
Jacksonville, FL
09.2016 - 08.2018
- Trained to review Costco credit card activity for suspicious transactions and account updates.
- Experience using various identity verifications to determine if true client is calling.
- Skilled in outbound and inbound work, meeting daily account work goal.
- Have taken supervisor calls and worked manager directed alerts.
- Assisted with taking escalated agent calls to answer account related questions via designated Help Gate phone line.
- Participated in the Mentor program with success and have supported many agents with one on one mentoring as requested personally by specific managers.
- Supported in training many new hire classes.
Education
Associate in Science (A.S.) - undefined
Florida State College of Jacksonville
High School Diploma - undefined
Baldwin Middle-Senior High School
05.2009
Skills
- Risk identification and analysis
- Fraud trend expertise
- Task organization skills
- Effective communication
- Fraud Prevention
- Risk Management
- Data Analysis
- Investigative Techniques
- Regulatory Compliance
Timeline
Fraud and Risk Analyst
Deutsche Bank
01.2025 - Current
Transaction Monitoring Analyst
Deutsche Bank
07.2022 - 01.2025
Customer Correspondence Analyst
Citizens Property Insurance
05.2021 - 07.2022
Production Lead
We Insure
08.2019 - 12.2020
Tax Analyst
Tax Defense Network
01.2018 - 08.2019
Fraud Analyst
Citibank
09.2016 - 08.2018
Associate in Science (A.S.) - undefined
Florida State College of Jacksonville
High School Diploma - undefined
Baldwin Middle-Senior High School