Overview
Work History
Summary
Skills
Work Availability
Work Preference
Quote
Timeline
Generic

CYNTHIA DANIELS

Charlotte,NC

Overview

14
14
years of professional experience

Work History

Specialist, Human Resources

Specialist V, Global Business Services

01.2021
  • Provides administrative support to supervisor and team by booking and arranging travel; creating and submitting expense reports; scheduling meetings and reserving meeting rooms; organizing and coordinating meetings and events; monitoring email and meeting requests; answering and transferring calls; taking messages; creating presentations for meetings; and acting as a coordinator or liaison for visiting associates and guests
  • Supports business operations by establishing and monitoring timelines and resources for projects; tracking projects and initiatives; reporting project status to business unit leadership; completing audits and reporting results; following up on deliverables; developing and updating project scorecards; monitoring human resource processes and identifying improvement opportunities; filtering, addressing, and escalating associate concerns; serving as credit card administrator for the business unit; leading and coordinating training sessions; mentoring and providing guidance to other assistants; and serving as technical coordinator
  • Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

07.2020 - 01.2021
  • Provides administrative support by assisting management with training to other team members; helping to support special projects involving advanced research and review of data
  • Establish agenda and creating information packets for customer meetings; researching impact of process changes and communicates changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.

Specialist IV, Global Business Services

Specialist IV Store Back Office, Global Business Services

  • Supports document processing by validating data for complex issue resolution by using in-depth analytics reviews across multiple systems; calculating and inputting transactions that affect financial statements; completing complex research for reimbursement or recoupment of funds; reconciling low to medium complexity general ledger accounts; reviewing and researching general ledger, financial statements, and transactional system inputs to identify and resolve transaction discrepancies; conducting complex root cause analysis and research to identify and resolve causes for issues presented.

05.2019
  • Provides customer service by responding to and resolving customer disputes and ad-hoc questions in Workday and Service Now
  • Handle moderate to highly complex research
  • Create Hiring Requisition in Service Now
  • Post Hiring Requisition internal and external for candidates
  • Assist with hiring events
  • Collaborating with customers to escalate inquiries and provide status updates and guidance to management
  • Communicating with customers via verbal and written communication; negotiating resolution of disputes
  • Preparing and providing data for customers
  • Educating business partners on best practices to drive compliance across the business
  • Supporting special projects involving research and review of data
  • Supports document processing and data management by validating data for issue resolution by using in-depth analytics reviews across multiple systems
  • Calculating and entering transactions that affect financial statements
  • Completing complex research to obtain reimbursement or recoupment of funds
  • Conducting legal and compliance research and contract vetting
  • Contributing to quality control by reviewing documentation for accuracy and adherence to Walmart business rules
  • Notifying management of quality issues or concerns
  • Identifying data trends and system and process issues and communicates to stakeholders
  • Performing in-depth research to resolve process issues
  • Sharing process improvement suggestions
  • Performing quality checks of documents processed
  • Identifying and communicating causes, solutions and data trends to multiple departments.

03.2018
  • Assist with vendor accounts payables
  • Quickly troubleshoot and resolve all discrepancies delaying any payments that were delinquent
  • Provide consistent follow up with both Walmart and Vendor relationships.

Operations Assistant Manager

Walmart
Charlotte

Store Manager

Family Dollar
Belmont

10.2016
  • Divisional leader and was responsible for leading change, by helping other employees and regional leaders improve their performance in the company
  • Responsible for the development of new skills, maximizing employee retention, managing learning functions, and measuring the results of the training programs.

08.2008 - 11.2016
  • Interviewed, hired, and developed 460 new staff members for grand opening of new store location, within six months of being employed
  • Mentored 40 Customer Service Managers, 15 Department Managers, and 25+ Sales Floor Associates through continued training
  • Presented a Must Win Seminar to two Market Manager team members to prepare them for future expectations; based on profit and loss results from year prior, resulting in successfully turning high shrink areas into meeting the company expectations
  • Facilitator for all unemployment hearings
  • Responsible for all controls in accounting, personnel, and back room functions.

12.2006 - 07.2008
  • Complied with corporate policy regarding customer service standards and sales processes
  • Identified sales trends and relayed merchandising news to production teams
  • Cultivated a pleasant store environment by greeting shoppers upon their arrival
  • Conducted inventories of store supplies and apparel
  • Participated in meetings discussing store branding strategies
  • Ensured the showroom was orderly and presentable.

Summary

Dynamic individual with hands-on experience in management and administrative assistant and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Skills

  • Forecasting
  • Issue Research
  • Multitasking Abilities
  • Business Intelligence
  • Quality Assurance
  • Conflict Resolution
  • Documentation Management
  • Time Management
  • Interpersonal Skills
  • Organizational Skills
  • Performance Metrics
  • Attention to Detail
  • Team Leadership
  • Sales Strategies
  • Process Analysis
  • Idea Development and Brainstorming
  • Workflow Optimization
  • Adaptability and Flexibility
  • Process Improvement

  • Team building
  • Decision-Making
  • Crisis Management
  • Project Management
  • Task Prioritization
  • Regulatory Compliance
  • Root Cause Analysis
  • Change Management
  • Proficient in Word Document and Excel
  • Forecasting
  • Forecasting
  • Forecasting
  • Organizational Development
  • Continuous Improvement
  • Effective Communication
  • Customer Relations
  • Management collaboration
  • Goal Setting
  • Problem-solving abilities
  • Vendor Management
  • Time management abilities
  • Quality Assessment
  • Performance Management
  • Professionalism
  • Analytical Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionTeam Building / Company RetreatsPersonal development programsPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time off

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

01.2021

07.2020 - 01.2021

05.2019

03.2018

10.2016

08.2008 - 11.2016

12.2006 - 07.2008

Specialist, Human Resources

Specialist V, Global Business Services

Specialist IV, Global Business Services

Specialist IV Store Back Office, Global Business Services

Operations Assistant Manager

Walmart

Store Manager

Family Dollar

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CYNTHIA DANIELS