Proven Human Resources leader with extensive experience at Walmart, specializing in talent management and organizational development. Demonstrated success in enhancing employee retention by 30% through innovative recruitment and training strategies. Skilled in Microsoft Office Suite and effective in fostering diversity and inclusion. Achieves operational excellence and workforce optimization by implementing effective project and staff management practices. Goal-oriented Human Resources Specialist with 20 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Hi, I’m
Cynthia Daniels
Human Resources - Administrative Assistant
Charlotte,NC
Summary
Overview
18
years of professional experience
1
Certification
Work History
WalmartCharlotte, NC
Human Resources Specialist
01.2021 - 09.2024
Job overview
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Completed human resource operational requirements by scheduling and assigning employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Collaborated with managers to identify and address employee relations issues.
- Worked alongside global business leader to deploy new training strategies.
WalmartCharlotte, NC
Specialist V, Global Business Services
07.2020 - 01.2021
Job overview
- Followed all company policies and procedures to deliver quality work.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
WalmartCharlotte, NC
Specialist V, Global Business Services
07.2020 - 01.2021
Job overview
- Followed all company policies and procedures to deliver quality work.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
WalmartCharlotte, NC
Specialist IV, Global Business Services
05.2019 - 07.2020
Job overview
- Followed all company policies and procedures to deliver quality work.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
WalmartCharlotte, NC
Specialist IV Store Back Office
03.2018 - 05.2019
Job overview
- Followed all company policies and procedures to deliver quality work.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Observed packing operations to verify conformance to specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
Walmart Elkton, MD
Divisional Talent and Development Facilitator
10.2016 - 03.2018
Job overview
- Educated client procurement professionals and potential partners about company's capabilities.
- Attended conferences and industry events to discuss consulting opportunities.
- Supported client project teams by developing written materials for client development discussions.
- Identified internal and external resources to manage relevant proposal repository.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
WalmartCharlotte, NC
Assistant Store Manager of Operations
08.2006 - 10.2016
Job overview
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Implemented theft prevention policies to minimize potential stock loss.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
Education
Lexington High School Biology And AlgebraLexington, SC
High School Diploma
06.1985
University Overview
Skills
- Talent management
- Employee Retention
- Organizational Development
- Benefits Administration
- Management Development
- Pre-Employment Screening
- Project Management
- Staff Management
- Training development
- Recruiting
- Labor Relations
- Personnel Recruitment
- Employee Onboarding
- Talent Acquisition
- Diversity and Inclusion
- Training and mentoring
- Comprehensive Hiring Roadmaps
- Budget Optimization
- Experienced with Microsoft Office Applications
- Risk Mitigation Strategies
- Background Verification Expertise
- Event Logistics Management
- Document Confidentiality Management
- Structured Presentation Development
- Salary Analysis
- Client Relationship Management
- Applicant Sourcing
- Strategic Workforce Planning
- Facilitating Exit Interviews
- New Hire Orientation
- Benefits Administration
- Knowledge of Employment Law
- Effective Succession Strategy
- Payroll Operations Coordination
Certification
- Human Capital Strategist Certification–Human Capital Institute.
- Talent Acquisition Strategist (TAS) - The Association for Talent Acquisition Solutions.
- Strategic HR Leadership Certificate Holder – Cornell University ILR School.
- Diversity and Inclusion Certificate Program Graduate - Cornell University ILR School.
- Retirement Plans Associate (RPA) - International Foundation of Employee Benefit Plans.
- Associate Professional in Talent Development (APTD) - Association for Talent Development.
- Workforce Planning Professional (WPP) – Human Capital Institute.
- Emotional Intelligence Practitioner Certificate – Six Seconds EQ Network.
- Organizational Development Certification Program Graduate – National Training Laboratories Institute.
- Group Benefits Associate (GBA) - International Foundation of Employee Benefit Plans.
- Employee Relations Law Seminar Graduate–Institute for Applied Management & Law, Inc.
- Agile HR Certified Practitioner – Management 3.0.
- Conflict Resolution Certificate Program Graduate – U.S.A Mediation Center or similar organizations.
- Global Talent Acquisition Specialist (GTAS) - The Association for Talent Acquisition Solutions.
Timeline
Human Resources Specialist
Walmart
01.2021 - 09.2024
Specialist V, Global Business Services
Walmart
07.2020 - 01.2021
Specialist V, Global Business Services
Walmart
07.2020 - 01.2021
Specialist IV, Global Business Services
Walmart
05.2019 - 07.2020
Specialist IV Store Back Office
Walmart
03.2018 - 05.2019
Divisional Talent and Development Facilitator
Walmart
10.2016 - 03.2018
Assistant Store Manager of Operations
Walmart
08.2006 - 10.2016
Lexington High School Biology And Algebra
High School Diploma
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
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