Cynthia D'Avila

Dedicated Property Manager with over 8 years of experience offering proficiency in property management software, government housing subsidy programs, and housing compliance regulations. Proud of reducing property maintenance costs by 15% and improving occupancy rate by 10%.

Experience

• Managed property operations to assure high-quality resident living.
• Managed application process, resulting in a 20% increase in qualified applicants.
• Implemented efficient maintenance schedule, reducing property maintenance costs by 30%
• Developed community outreach programs to increase property visibility and improve the occupancy rate by 10%.

• Managed multiple single family homes, duplexes and multi apartment units.
• Improved tenant relations by promptly addressing billing inquiries, clarifying charges and providing timely resolutions to disputes.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Gathered financial information, prepared documents, and closed books.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Assisted in minimizing delinquencies by collaborating with property management teams to enforce strict payment policies and procedures.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Collected and reported monthly expense variances and explanations.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Contributed to successful lease negotiations by providing accurate rental rate analysis based on market trends and property performance metrics.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Ensured data integrity in accounting systems through regular system audits, addressing discrepancies promptly to maintain accuracy in reports generated from the database.
• Followed up on delinquent tenants and coordinated collection procedures.
• Reduced discrepancies in financial records by conducting thorough monthly reconciliations for property management accounts.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.