Cynthia Davis
Duncan,OK
Summary
Seasoned Service Manager bringing 17 years of experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Facility Services Manager
Chisholm Trail Casino
Duncan, OK
09.2005 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of 16 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Business Administration And Management
Red River Technology Center
Duncan, OKHigh School Diploma -
Circleville High School
Circleville, OH05.1976
Skills
- Service Quality Management
- Work Planning and Prioritization
- Regulatory Compliance
- Shift Scheduling
- Performance Evaluations
- Conflict Resolution
- Materials and Labor Costing
- Budget Controls
- Verbal and Written Communication
- Office Administration
- Workplace Safety
- Staff Supervision
Certification
- Chickasaw Nation Professional Development Administrative Professional
- An Effective Leader's Guide to Time Management
- Gaming Management Boot Camp
- OSHA Certified
- Bio-Hazard Training
- Chickasaw Nation Facility Services Trainer
- Blood Borne Pathogens
- Procedures of General Cleaning
- Responsible Gaming
- Security Essentials
- Diversity in the Workplace
- Sexual Harassment
- Uplifting Customer Service
- Employee Motivation
- Advanced Microsoft Outlook
- Organizational Culture
- Advanced Microsoft Excel
- Presentation101
- Accepting Change in the Workplace
- Hiring and Onboarding
- Power of Conflict
- Problem Solving and Decision Making
- Code of Tribal Regulations
- Better Business Writing
- Essential Principles of Leadership
- Support, Engage, Retain
- Organizational Culture
- Coaching for Improved Performance
- Business Dining Etiquette
- Building Leadership Capability
- Communicating Non Verbally
- 8 keys to a more Respectful Workplace
- Introvert or Extrovert: Knowing, Living, and Loving Your Temperament
- Developing Healthy and Effective Leaders
- Change Management
- Applied Mental Health Awareness Training for Supervisors
- 360 Degree Leader
- Severent Leadership
Timeline
Facility Services Manager
Chisholm Trail Casino
09.2005 - Current
Business Administration And Management
Red River Technology Center
High School Diploma -
Circleville High School
- Chickasaw Nation Professional Development Administrative Professional
- An Effective Leader's Guide to Time Management
- Gaming Management Boot Camp
- OSHA Certified
- Bio-Hazard Training
- Chickasaw Nation Facility Services Trainer
- Blood Borne Pathogens
- Procedures of General Cleaning
- Responsible Gaming
- Security Essentials
- Diversity in the Workplace
- Sexual Harassment
- Uplifting Customer Service
- Employee Motivation
- Advanced Microsoft Outlook
- Organizational Culture
- Advanced Microsoft Excel
- Presentation101
- Accepting Change in the Workplace
- Hiring and Onboarding
- Power of Conflict
- Problem Solving and Decision Making
- Code of Tribal Regulations
- Better Business Writing
- Essential Principles of Leadership
- Support, Engage, Retain
- Organizational Culture
- Coaching for Improved Performance
- Business Dining Etiquette
- Building Leadership Capability
- Communicating Non Verbally
- 8 keys to a more Respectful Workplace
- Introvert or Extrovert: Knowing, Living, and Loving Your Temperament
- Developing Healthy and Effective Leaders
- Change Management
- Applied Mental Health Awareness Training for Supervisors
- 360 Degree Leader
- Severent Leadership
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