Cynthia Dearing
O’Fallon,MO
Summary
Experienced business professional with a strong background in Human Resources, Accounting, and Operations. Known for quickly learning and adapting to change, making sound business decisions, and adhering to policies and guidelines.
Overview
17
17
years of professional experience
Work History
Staff Accountant I
USA Mortgage/DAS Acquisition Services
05.2023 - Current
- Reconcile monthly credit card account for 9 corporate cards
- Daily check deposits – remote online deposit
- Month-end procedures to close out books
- Daily cash postings into Loan Vision to reconcile with the bank
- Reconcile accounts receivables by collecting on outstanding funds due
- Create statements for borrowers
- Process purchase wires from various warehouse banks
- Create purchase advices for new loans
- Fill in for various tasks as needed to support team
- Manage monthly rent payments for the branches
- Create check requests to pay outstanding invoice
- Handle tickets through Fresh Service for internal and external inquiries or requests
- Process credit card transactions for numerous services owed by clients using Global Payments
- Process check requests through ticketing system
TPO Billing Manager
First Guaranty Mortgage Corporation
07.2018 - 12.2022
- Company Overview: position eliminated company filed bankruptcy
- Work closely with the Sales team focusing on outstanding receivables, trends, new processes, or issues of concern
- Created a strong stable billing process for early payoff fees, early payment default and missing documents
- Created a strong stable reconciliation process for post purchase reconciliations
- Developed a relationship and process with our Servicer to make corrections on loans
- Identify and reconcile any process where there is a potential break in the process or obstacle
- Created a process to invoice wholesale loans
- Collected 650K plus in less than 6 months
- Collected over 3MM in early payment default and early payoff fees in a 3-year period
- Maintained a collection rate of 85% or higher for 9 consecutive months
- Created new invoices approved by Company and put in use
- Work with internal business partners to keep outside accounts creditworthy
- Identify key performance indicators for accounts and audit regularly to ensure these KPI’s are being met
- If a lender was removed for credit reasons decide what needs to be done to bring account current/active
- Work with Legal department on any accounts with little or no response and have outstanding debt
- Assisted with the creation of demand letters and payment arrangements for delinquent accounts
- Issue demand letters advising of potential legal activities
- Maintain Salesforce.com database housing all invoices and collection activity
- Attend monthly business review sessions with C-Suite Leaders to discuss current state of outstanding receivables
- Work with staff on errors, trends, and workflow improvement
- Assist with trailing documentation collection and improve overall process
- Assist with balancing the general ledger for two distinct channels i.e., collecting on old receivables aged 90 days or more, clearing outages, and general research
- Chosen as a participant for the inaugural 'Pulse Council' for high potential associates to partake in a process improvement challenge – 1st graduating class
- Position eliminated company filed bankruptcy
Accounts Payable Supervisor
K-Force
09.2017 - 07.2018
- Complete onboarding procedures for new hires
- Complete semi-annual and annual performance reviews
- Daily cash posting process
- Team of two employees
- Complete month-end tasks to include accruals and month-end reporting
- Prepare and/or approve remote deposits
- Complete adjustments to invoices
- Complete general ledger entries in AS400
- Complete cash posting using High Radius automated cash posting application supported by the Cloud
- Ensure all accounts balance at month-end
- Ensure company policies are being adhered to
- Prepare checks received for deposit
- Maintain log for checks received
- Obtain 1099’s for year-end tax reporting
- Ensure tax identification numbers to IRS database
Change Management Business Facilitator (Accounting/Accounts Payables)
Stearns Lending
08.2014 - 08.2017
- Company Overview: position eliminated
- Project manager for various in-house strategies and initiatives
- Work side by side with teams to create job aids and process flows for current positions
- Provide new hire training
- Manage small change control groups ranging from 2 employees to an entire department based on the request and need
- Coordinate change control requests for various channels within the organization
- Facilitate change control meetings with stakeholders
- Provide daily correspondence to staff regarding completed change control requests
- Create and facilitate weekly huddles with entire team
- Project coordinator for Lending Space application during pilot phase
- Current projects – Accounting Manager overseeing accounting process and revamp of the current process
- Create monthly billing file to invoice
- Clear out general ledger at month-end to ensure all payouts have been made
- Complete month end closing functions – payments, waivers, write-offs
- Provide Accounts Receivables and Payables reports to upper management
- Monthly discussions around Accounts Receivables collection rates and outstanding balances
- Salesforce.com maintenance, reporting, and creation of new accounts
- Position eliminated
Assistant Vice President Operations
Nationstar Mortgage
03.2013 - 08.2014
- Call center operations manager – inbound and outbound calls
- Onboarding process for new hires, to include interviews, benefits, compensation
- Manage team of 7 to 11 employees
- Built entire process around billing and payments for reconciliations performed in the channel
- Built entire process of collections for billing for channel – collection rate at 97% with over 1 MM collected in 6-month period
- Created a check request process eliminating the need to send wires saving thousands in wire fees
- Project Management; subject matter expert for various company-wide initiatives
- Assist Account Executives with their Lenders by providing continuous feedback on accounts receivables
- Provide monthly balance sheets to upper management and Account Executives outlining funds received and explanations of outstanding funds
- Monitor corrections made to borrowers’ accounts on the servicing side
- Oversee all billing activities and collections to include creating invoices, tracking, and applying payments and/or initiating collections of invoices
- Audit/Quality control – ensure staff is adhering to audit points and quality review standards set forth by company
- Subject matter expert – FNMA, FHLMC, USDA and VA
- Ensure loans purchased meet the salability requirements in secondary markets for pooling to investors i.e., FNMA, FHLMC and USDA
- Presidential Award Winner 2014 – Phoenix, AZ Arizona Biltmore, Sales Incentive Trip Showcase winner April 2013
Assistant Vice President
Citibank, N.A.
06.2007 - 03.2013
- Explanation and interpretation of compensation/bonus plans for direct reports
- Process timesheets and requests for time off
- Prepare and deliver performance reviews bi-annually and annually
- Hiring and interviewing internal and external talent
- Prepare and communicate monthly performance feedback sessions with direct reports
- 2008 Member – Supervisor, for the 'Voice of the Employee' committee – designed to focus on the top 5 initiatives for employee satisfaction
- Mapping of current positions and processes to be followed by employees in those positions
- Continuous updates or additions of job postings and descriptions to fit the needs of the business
- Administer tax billings to title companies for penalties and base due on mortgage loans
- Access taxing authorities’ websites regarding outstanding taxes due
- Prepare escrow analyses on borrowers account to ensure escrow is whole and contains funds necessary to pay upcoming taxes
- Call center operations manager – inbound and outbound calls
- Project Management; subject matter expert for various company-wide initiatives
- Schedule meetings, conduct meetings and provide presentation materials for those meetings
- Oversee all billing activities and collections to include creating invoices, tracking, and applying payments and/or initiating collections of invoices
- Oversee general ledger and accounting processes for three distinct channels of business
- Minimize write offs within Wholesale, Retail and Correspondent channels by devising plans to eliminate or reduce outstanding outages
- Continuous feedback and process improvement with direct reports
- Audit/Quality control – ensure staff is adhering to audit points and quality review standards set forth by company
- Monthly Quality control meetings to discuss trends/concerns
- Salesforce.com maintenance, reporting and creation of new accounts
- Assist Account Executives with outside accounts ensuring they remain in good standing and periodic checks for creditworthiness
- Used internal website to check the officers, the board members and all financial aspects of new companies doing business with Citibank
- Approving wire requests using the wiring instructions provided by lender and their bank
Education
Master of Human Resource Management -
Webster University
10.2024
Bachelor of Fine Arts - Psychology
Maryville University
Skills
- Data Management
- Financial Reporting
- Fixed assets review
- Managerial Accounting
- Auditing
- GAAP compliance
Timeline
Staff Accountant I
USA Mortgage/DAS Acquisition Services
05.2023 - Current
TPO Billing Manager
First Guaranty Mortgage Corporation
07.2018 - 12.2022
Accounts Payable Supervisor
K-Force
09.2017 - 07.2018
Change Management Business Facilitator (Accounting/Accounts Payables)
Stearns Lending
08.2014 - 08.2017
Assistant Vice President Operations
Nationstar Mortgage
03.2013 - 08.2014
Assistant Vice President
Citibank, N.A.
06.2007 - 03.2013
Master of Human Resource Management -
Webster University
Bachelor of Fine Arts - Psychology
Maryville University
Similar Profiles
Brendan SohanBrendan Sohan
Mortgage Loan Originator at USA Mortgage/DAS AcquisitionMortgage Loan Originator at USA Mortgage/DAS Acquisition
Darbany MawbyDarbany Mawby
Disclosure Specialist at Das AcquisitionDisclosure Specialist at Das Acquisition
Levina GrouzosLevina Grouzos
Senior Branch Accountant at DAS Acquisition, LLCSenior Branch Accountant at DAS Acquisition, LLC