Cynthia L. Dedner

• Resolve customer complaints quickly and effectively.
• Oversee all accounts payable-related duties for various sports and interdepartmental athletics units.
• Initiate purchase requisitions, issuance of purchase orders, and invoice processing.
• Responsible for accounting duties for various sports, and interdepartmental athletics units.
• Manage procurement/travel card reconciliation.
• Assist in the monthly ticket sales reconciliation via QuickBooks.
• Manage the Athletic per diem card program, and ensure compliance with all related policies associated with the program.
• Work closely with HR, Payroll, Procurement, and Accounts Payable to ensure smooth operations across the organization.
• Ensure compliance with all relevant policies, regulations, and procedures.
• Acts as liaison between departments to support operational productivity and represent corporation.
• Assist ownership in business exit strategies for business transition and new business acquisition.

Operations Management/Administrative:

• Provide quality customer service to internal and external guests;
• Act as liaison for managing contacts for outside resources;
• Familiar with administrative office policies and procedures;
• Originate PAF'S (Personnel Action Forms) for new employees;
• Manage on/offboarding - coordinate personnel data info.
• Process new hire paperwork for Hourly Employees, Grad. Assistants and work-study students
• Manage the Chancellor’s Conference Room;
• Transcribe minutes at meeting (University District);
• Acquire, distribute and store office supplies;
• Responsible for procurement purchases with Pcard and CTS credit card with vendors;

Finance: Procurement/Accounting:

• Manage budget/accounts for Chancellor’s cost center;
• Process purchase requisitions, supplier invoice requests, budget transfers, and other financial documents, as necessary;
• Responsible for procurement tasks: Process TRA's (Travel authorization), TR1's (Travel reimbursement) Spend Authorizations, Expense Reports (CTA), Employee Reimbursements, Internal Service Delivery Request;
• Reconcile monthly bank statements for Pcard & CTS transactions;
• Reallocate funds for Pcard and CTS credit cards

• Acted as Assistant to Budget Director by organizing and scheduling meetings;
• Managed operating expenses;
• Processed budget and expense transfers;
• Familiar with administrative office policies and procedures;
• Coordinated travel arrangements for staff members;
• Processed workstudy timesheets thru Time Clock System;
• Managed relationships with vendors and service providers;
• Ensured that all items were invoiced and paid on time;
• Responsible for office (Pcard) Procurement credit card & (CTS) Corporate Travel Service credit card;
• Reconciled bank and credit card accounts monthly;
• Reallocated funds for Pcard and CTS credit cards

• Distributed daily mail; answered and screened incoming calls;
• Managed all administrative duties by processing campus forms to support office functions: purchase requisitions, travel authorizations, reimbursement claims;
• Assisted with planning and executing campus events;
• Acted as Equipment Manager: responsible for maintaining office inventory;
• Managed contacts with Facilities Management, IT Services, Catering Services, and other offices on campus as needed to support the work of the office;
• Managed yearly inventory;
• Managed office supply tracking and restocking

• Acted as Assistant to the Director of Admissions & Financial Aid;
• Responsible for coordinating personnel data info.
• Managed receptionist area, including greeting visitors;
• Streamlined operations by organizing files and documents to implement improved workflow and organization;
• Collected admission credentials i.e. transcripts;
• Managed office supplies and office budget;
• Supervised three to four Customer Service Specialists;
• Coordinated annual Employee Performance Evaluations;
• Served as chairperson on search committees;
• Attended weekly Manager's meetings

• Assisted callers, students, prospective students and parents with general questions about Admissions and Financial Aid;
• Transcribed telephone message through a online database system;
• Directed constituents to appropriate sources of help upon requests;
• Scheduled appointments through Meeting Maker for Financial Aid Advisors & Admissions Counselors;
• Prepared and distributed mail admissions packets to prospective students.