Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia De Landa

Provo,UT

Summary

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

home towne studios
Denver, CO
07.2021 - 11.2024
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Maintained cleanliness of lobby area at all times.
  • Scheduled reservations for groups and special events.
  • Ensured that all safety regulations were followed according to company standards.
  • Generated daily reports detailing occupancy levels, revenue amounts.

Organisation

unifirst
Denver, Colorado
02.2021 - 06.2021
  • Developed and implemented organizational systems to streamline workflow processes.
  • Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
  • Identified areas of improvement in existing organizational structures.
  • Collaborated with management to develop strategies for improving efficiency in the workplace.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

High School Diploma -

Montebello High Schcool
Denver, CO
06-2022

Skills

  • Automated telephone systems
  • Safety and security procedures
  • Credit and cash payments
  • Registration processing
  • Hospitality services
  • Mail and packages
  • Front office support
  • Conflict and issue documentation
  • Team building
  • Problem-solving skills
  • Administrative support
  • Administrative skills
  • Fluent in Spanish and Inglish

Timeline

Front Desk Agent

home towne studios
07.2021 - 11.2024

Organisation

unifirst
02.2021 - 06.2021

High School Diploma -

Montebello High Schcool

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Cynthia De Landa