Cynthia Del Hoyo

Attention to detail include party planner,therapist making sure the bride has nothing to stress about. Coordinating all the moves of special day "First look" to be sure is not ruin. This responsibility include personal messenger, shoulder to cry on, extra hand.

Take care of last-minutes errands that need running. Figure out a secure place to place all gifts. Any other concerns or questions.

Provide great honest, friendly, trustworthy and pays close attention to detail including weeding emergency kit : hairspray,Advil,bobby pins,kleenex,snacks and more and the person the bride and bridesmaids go to when something goes wrong.

Making sure all the timing details with the venue. At the end of the day you just need to make sure you provide an unforgettable experience.

• Researched and corrected customer concerns to promote company loyalty.

• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Monitored front areas so that questions could be promptly addressed.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
• Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
• Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
• Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
• Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
• Delivered services to customer locations within specific timeframes.
• Demonstrated leadership skills in managing projects from concept to completion.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Proved successful working within tight deadlines and a fast-paced environment.
• Identified issues, analyzed information and provided solutions to problems.
• Applied effective time management techniques to meet tight deadlines.
• Developed and maintained courteous and effective working relationships.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.