Cynthia Dennis
Utica
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Compassionate RN Supervisor recognized for high productivity and efficient task completion. Skilled in patient care management, staff leadership, and compliance with healthcare regulations. Excel at communication, problem-solving, and adaptability, ensuring optimal team performance and patient satisfaction.
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Seasoned RN Supervisor with background in high-pressure healthcare environments. Display strong leadership skills and knowledge in all aspects of patient care, including overseeing nursing staff and coordinating patient treatment plans. Demonstrated ability to implement effective nursing practices that improve patient outcomes. Recognized for providing compassionate patient care while streamlining processes to enhance efficiency.
Overview
24
24
years of professional experience
Work History
RN Supervisor
All shifts
Utica , NY
07.2024 - Current
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Actively listened to concerns from both patients and staff members regarding issues related to patient care.
- Served as an active member on committees focused on improving quality initiatives at the facility level.
- Explained policies, procedures and services to patients.
- Provided clinical leadership and direction for nursing staff, ensuring that all tasks were completed in accordance with accepted standards of care.
- Responded promptly to inquiries from physicians or other healthcare providers regarding changes in medication orders or treatments.
- Participated in continuing education courses related to advances in nursing practice.
- Reviewed and completed admission and discharge assessments.
- Assisted with onboarding of new nurses by providing orientation materials and training sessions.
- Completed day-to-day duties accurately and efficiently.
RN Supervisor
US Care Systems
Utica
05.2024 - Current
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Actively listened to concerns from both patients and staff members regarding issues related to patient care.
- Served as an active member on committees focused on improving quality initiatives at the facility level.
- Audited and completed charts, evaluations and medical forms.
- Resolved conflicts among nursing staff in a timely manner while promoting positive working relationships.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Liaised between patients and families by providing health information and addressing questions and concerns.
RN Case Manager
Oneida Center
Utica
09.2001 - 09.2024
- Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Collaborated with physicians, nurses, and other healthcare professionals to ensure optimal patient outcomes.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
- Monitored and evaluated effectiveness of treatment plans and interventions.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Conducted weekly interdisciplinary team meetings to review case management activities for assigned caseloads.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Education
Associate of Science -
St Elizabeth College of Nursing
Utica , NY05-2018
High School Diploma -
Thomas Proctor High School
Utica , NY06-1995
Skills
- Patient assessment
- Care plan development
- Quality improvement
- Conflict resolution
- Patient education
- Staff training
- Performance evaluation
- Discharge planning
- Emergency response
Timeline
RN Supervisor
All shifts
07.2024 - Current
RN Supervisor
US Care Systems
05.2024 - Current
RN Case Manager
Oneida Center
09.2001 - 09.2024
Associate of Science -
St Elizabeth College of Nursing
High School Diploma -
Thomas Proctor High School