Cynthia Diaz

Manage the full recruitment life cycle, including scheduling, screening, and interviewing candidates across multiple business departments. Run the daily functions of the Human Resource (HR) duties, for over 400 employees within multiple divisions, for MCCS Camp Pendleton, administering pay, benefits, annual/sick leave, and enforcing company policies and practices.

• Process incoming requests for personnel actions; screen requests, documents, and reports for completeness and accuracy.
• Provide recruitment and placement support services to specialists.
• Respond to customer inquiries on procedures for filing applications, status of recruitment announcements and hiring procedures.
• Use office automation equipment and HRMS (PeopleSoft) software programs to create, copy, edit, store, retrieve and print documents; produce correspondence, reports and create or maintain spreadsheets or databases.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Directed and controlled 401K, medical, dental and vision benefit packages.
• Checked employees' benefits enrollment for accuracy and inputted all data.
• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.

Community outreach personnel working with youth in Riverside County through CFLC's Youth Opportunity Centers located in Temecula. Coordinate and lead youth, between the ages of 16-23, through internships in a "service learning" environment. Provide support to local non-profit organizations in local communities. Recruit, interview, and supervise.

• Work side by side with youth in Community Outreach projects, supervising youths.
• Coordinate participant transportation and schedule.
• Lead participants Community Service programs.
• Field questions as necessary and provide positive communication with youth.
• Process required paperwork, including youth time sheets.
• Provide program support to Community Partners, Program Coordinator, and Career Navigators as needed.
• Other duties as assigned by supervisor.

Maintains control and accounts for whereabouts and safety of children and youth ranging in age from 6 weeks to 5 years old. Assist in providing and leading planned activities for program participants. Helps establish program environment that promotes positive interactions with other children, youth, and adults. Prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules. Use prepared curriculum and program materials and assists with developing list of needed supplies and equipment for submission to supervisor.

• Helped children develop motor skills in preparation for preschool and kindergarten
• Prepared group activities to enhance socialization, communication, and problem-solving skills for children
• Taught children to organize toys, wash hands and leading by example
• Kept notes of behavior issues, food served and medications administered to children
• Applied positive behavior management techniques to enhance social interactions and emotional development
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
• Met with parents about daily activities, positive developments and issues
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions

Meet with new or prospective clients, asks series of questions for purpose of compiling data, and then uses this data to determine best next course of action for that client.

• Offered compassionate and attentive guidance to patients during moments of crisis and trauma
• Completed intake assessment forms and filed clients' charts
• Processes paperwork for new clients efficiently and in accordance with protocols
• Obtain pertinent information from new clients by asking them to complete surveys or interviews courteously and professionally
• Answer and screen inquiry calls and emails from prospective clients
• Ensure that all admission forms are properly signed and filed
• Respect client or patient dignity and confidentiality
• Review all of patient's medical history with close eye so as not to miss any details that will deter recovery or care

Coordinated meetings, developed meeting content and presented all human resources law updates. Explained all of human resources policies, procedures, laws, standards and regulations to each employee. Supported management in developing and implementing personnel policies and procedures. Screened all applicants based on their qualifications and background.

• Recruited and screened qualified potential employees
• Verified and investigated employment claims and data
• Managed employee exit interviews and paperwork
• Performed various administrative functions
• Administered compensation, benefits and performance management systems and safety and recreation programs
• Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements
• Prepared monthly, weekly and daily logs using Microsoft Office Suite
• Advised managers and employees on state and federal employment regulations, collective agreements and classification programs.
• Gathered information about each position and related occupation with employee interviews, field observations and industry research.
• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.

Assigned employees to specific duties to best meet needs of store. Instructed staff on appropriately handling difficult and complicated sales. Counted cash drawers and made bank deposits. Organized private mailbox system using mailbox manager software. Interviewed job candidates and made staffing decisions. Hired, trained and, evaluated personnel in sales and marketing.

• Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
• Coordinated weekly conferences with store associates to communicate sales and customer service goals
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
• Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates
• Supervised and effectively trained 6 employees to decrease process lags and boost productivity
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
• Maintained payroll information by calculating, collecting and entering data.
• Researched and resolved time discrepancies.
• Processed new hire paperwork and documents.

Cleaned and organized store, including checkout desk and displays. Completed all point of sale opening and closing procedures, including counting contents of cash register. Assist customers in selecting items based on needs.

• Maintained organized checkout area and swept floors and emptied trash cans
• Educated customers on promotions to enhance sales
• Checked prices for customers and processed items sold by scanning barcodes
• Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
• Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
• Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
• Opened and closed store independently when needed and prepared nightly bank drop for manager