CYNTHIA DIAZ

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Collected room deposits, fees, and payments.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Trained new team members on company procedures, customer service and issue resolution.
• Completed all tasks in compliance with company policies and procedures.
• Completed data entry and filing to keep records updated for easy retrieval.
• Sorted and delivered mail and packages upon arrival to correct staff members and departments.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

• Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
• Collaborated with clients to address brand imaging and marketing style.
• Developed prototypes for testing and presentation purposes.
• Collaborated with senior management to develop, review and finalize design concepts.
• Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
• Plan, prepares, and styles food for advertising, mailers, marketing collateral, and eCommerce
• Source ingredients, cook them, and ensure that the prepared food stays ready to be photographed
• Work cross-functionally with marketing and culinary teams to schedule shoots and execute needs
• Work with freelance photographer to schedule and coordinate photo shoots as needed
• knowledgeable about lighting, composition, and editing photographs
• Procure props for special projects when necessary
• Participate in creative brainstorms / pre-production meetings
• Organize and execute in-house studio photography shoots
• Ability to maintain in-house studio - manage equipment needs
• Work closely with the Design team to ensure that the look and feel of the brand is consistent
• Prop styling as needed Maintain digital naming conventions, file management
  

• Performed monthly reconciliation of open purchasing orders.
• Wrote standard operating procedures for department.
• Authorized and monitored purchase orders and consumables.
• Coordinated paperwork, updated spreadsheets, and maintained permanent records.

Worked as a purchasing manager for a bespoke NY/Amsterdam-based food content marketing company, assisting the Food Art Director and Food Editor with preparing for photo and video shoots. Responsibilities included:

• Prepped and styled food for photo and video shoots, worked directly under food stylists • Effectively analyzed, managed and communicated the optimization of cost and inventory levels: providing forecasts to ensure stock was adequate for all distribution channels; managed source planning, including current inventory and forecast demands; and managed tracking.

• Sourced supplies, props, equipment, products, and ingredients for shoots per shopping guidelines (online and in-person)

• Systematized inventory storage, including prop and food storage, using Google Docs

• Piloted a program to donate unused goods to charities and homeless shelters

• Created a cataloging protocol to organize and order supplies, monitoring any potential supply issues, and provided information to cross-functional departments

• Worked with the Director to control and supervise supplier and distributor issues, assessed their root causes to improve opportunities and decrease risks

• Coordinated and established relationships with suppliers, manufacturers, and vendors utilizing MS Teams

• Executed administrative tasks including answering phone calls, filing, and data entry
• Scheduled call times
• Arranged catering and transportation for actors and crew
• Maintained set cleanliness
• Arrange and coordinate with extras
• Checked-in cast for auditions/appointments
• prepped the set with props and equipment; managed crowd control;
• facilitated delivery logistics
• managed weekly schedule (calls, meetings, events, etc.).
• ● IG Exam, Instagram, Stink Studios - Checked-in cast for auditions/appointments; prepped the set with props and equipment; managed crowd control; facilitated delivery logistics; managed weekly schedule (calls, meetings, events, etc.).
• ● The Sessions, Louise Loves Louise Productions - Supported the producer with onset and off-set duties, filing, and data entry; organized call times; arranged meals and transportation for actors and crew; arranged and coordinated extras; crowd control.
• ● Both My Grandfathers, Lincoln Center Education - Supported the producer with onset and off-set duties, filing, and data entry; organized call times; arranged meals and transportation for actors and crew; arranged and coordinated extras; crowd control.

• Extensive menu-planning, adhering to strict dietary needs (gluten-free, Ayurvedic, California-Mediterranean cuisine)
• Preparation and plating of 6 meals per day for4 people
• Created customized meal plans based on client dietary restrictions and preferences.
• Provided easy-to-read cooking preparation instructions for clients.
• Safely packaged and labeled each individual meal.
• Shopped for ingredients.
• Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
• Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.

• Responsible for oral, written and verbal communications and executive calendar for the Head of School’s Office
• Organized schedules for 30 staff members; managed 400 student and alumni academic files
• Collaborated on the design, creation, and distribution of marketing materials

• Educated guests about the “Farm to Table” experience. Helped work on restaurant visual displays
• Maintained a comprehensive knowledge of restaurant history and menu items, specials and drinks
• Oversaw guest reservations process; greeted all incoming patrons; provided table service; mixed cocktails and recommended wines
• Managed inventory of products and supplies.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Assigned patrons to tables suitable for needs and restaurant section rotation.

• Design and execute daily display case set-up
• Managed and oversaw day to day operations while supervising a staff of six
• Processed special orders, facilitated in-store transactions averaging $1600 daily (avg 150 customers)
• Coordinated of staff schedule
• Conducted regular inventory of store materials and supplies.
• Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
• Built collaborative relationships with key company leaders to solve challenges and elevate service based on customer feedback.

• Managed the front of the house team; planned, organized, and oversaw special events
• Executed administrative tasks including answering phone calls, filing, and data entry
• Specialized in an extensive knowledge of menu items, specials and drinks to share with patrons and train new staff
• Performed daily opening and closing procedures.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• Greeted and oriented guests; made and managed reservations; provided customer service
• Designed and managed the daily changing retail displays
• Prepared meals for take-away and packaged retail items for gift presentation
• Managed serving and retail staff, while acting as liaison between front of house and back of house
• Executed daily opening and closing procedures.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Relayed guest comments or suggestions to manager on duty for further action.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Maintained balanced cash drawer with correct money values and accurate documentation.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Delivered pick-up and curbside orders to guests.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Took initial drink orders and relayed information to wait or bar staff.