Cynthia Divino
Lebanon,NJ
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Dedicated restaurant management professional with solid understanding of good business practices, customer service expertise, and strong leadership skills. Results-driven and flexible with proven abilities in maintaining financial viability. Bringing several years' experience in the industry.
Overview
20
20
years of professional experience
Work History
Bank Teller
Bank of America
Hillsborough, NJ
05.2012 - Current
- Adapted to multiple diverse systems, including contributing to the branch responsible for piloting the latest technology.
- Researched customer inquires regarding their accounts using internal banking systems.
- Developed strong relationships with customers to ensure repeat business.
- Took on additional shifts during busy periods to minimize staffing shortages.
Restaurant Owner
Stefano's Trattoria
Branchburg Township, NJ
04.2009 - 02.2016
- Maintained up-to-date knowledge of industry trends and best practices.
- Created promotions and special events to attract customers and boost sales.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
Bank Teller
Fleet Bank / Bank of America
Stirling, NJ
09.2004 - 02.2009
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Educated customers about different types of banking services available at the branch.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Adapted to multiple diverse systems, including contributing to the branch responsible for piloting the latest technology.
Restaurant Owner
Stefano's Pizza
Piscataway, NJ
03.2005 - 11.2008
- Served as primary point of contact for customer inquiries or complaints.
- Ensured compliance with health codes, safety regulations, and other applicable laws.
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Developed and implemented effective marketing strategies to increase restaurant sales.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Education
High School Diploma -
Colegio De Palmares
Palmares, Costa Rica.11-2005
Some College (No Degree) - (QC) Quality Controls.
C.U.N.A Universidad.
Alajuela, Costa Rica.Skills
- Customer Relationship Management
- Money Handling
- Customer Needs Assessment
- Financial Transactions
- POS System Operation
- Operations Management
- Customer Engagement
- Staff Leadership
- Regulatory Compliance
- Stress Tolerance
Languages
Spanish
Native/ Bilingual
Timeline
Bank Teller
Bank of America
05.2012 - Current
Restaurant Owner
Stefano's Trattoria
04.2009 - 02.2016
Restaurant Owner
Stefano's Pizza
03.2005 - 11.2008
Bank Teller
Fleet Bank / Bank of America
09.2004 - 02.2009
High School Diploma -
Colegio De Palmares
Some College (No Degree) - (QC) Quality Controls.
C.U.N.A Universidad.