Summary
Overview
Work History
Education
Skills
Arts and crafts, exercise, bowling, cooking.
Timeline
Generic

Cynthia Djuric

Customer Service
Draper,UT

Summary

Committed and hardworking Customer Service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Punctual and honest Assistant with solid background in Medical, Health and Realty environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Customer service areas and flexible with changing business. needs. High-energy Customer service offering over 15 years of Face to Face Customer service and Phone service experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Front Line Customer Service

StubHub
12.2022 - Current
  • Greeted customers and responded to requests for information.
  • Helped customers complete purchases, trouble shoot shipping issues, respond to buyers and sellers, help with payments.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Approached every question or concern with calm and level-headed approach.
  • Show empathy and genuine concern.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.

Internal Support Group

Maximus Federal Services
01.2017 - 05.2022
  • Identified areas in need of improvement and implemented solutions.
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating Policy environment.
  • Implemented PPI and PHI approaches to maintain strict confidentiality of client information.
  • Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
  • Developed open rapport with patients, encouraging sharing of questions and concerns.
  • Maintained positive, comforting environment that felt safe and inviting to clients.
  • Educated patients on potentially beneficial wellness services.
  • Listened to clients' concerns and provided encouragement and support.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Determined clients' risk of self-harm or other dangerous behaviors.

Customer Service Representative, Tier 1 and Tier 2

General Dynamics
01.2014 - 01.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained response times to support business continuity.
  • Delivered Tier-3 support and SME input to internal and external customers.

Realtor's Assistant

American First Realty
09.2008 - 01.2014
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Coordinated appointments to show marketed properties.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Assisted clients in home staging and overall preparation for real estate sales.process
  • Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Processed applications and paperwork in accordance with state and federal laws.
  • Negotiated offers between buyers and sellers to support mutually-beneficial contracts.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased customer service success rates by quickly resolving issues.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.
  • Proofread and edited documents for accuracy and grammar.
  • Ordered and distributed office supplies while adhering to fixed office budget.

Education

Medical Assistant - Medical Assisting, Medical Billing And Medical Ter

Kaplan College
Las Vegas, NV
07.2008

Associate of Applied Science -

University of New Mexico
Albuquerque, NM
04.1975

High School Diploma -

Hobbs High School
Hobbs, NM
05.1968

Skills

  • Ticket Sales
  • Temperature Checking
  • Credit Returns Processing
  • Signage Changes
  • Effective Working Relationships
  • Team Contribution
  • Accurate Recordkeeping
  • Front-End Support
  • Recordkeeping Compliance
  • Accounting Software
  • Personal Service
  • Weight and Measurement

Arts and crafts, exercise, bowling, cooking.

I love to try new recipes, walking in the park and on trails, bowling as often as I can and taking up different arts and crafts such as jewelry making and pottery.

Timeline

Front Line Customer Service

StubHub
12.2022 - Current

Internal Support Group

Maximus Federal Services
01.2017 - 05.2022

Customer Service Representative, Tier 1 and Tier 2

General Dynamics
01.2014 - 01.2017

Realtor's Assistant

American First Realty
09.2008 - 01.2014

Medical Assistant - Medical Assisting, Medical Billing And Medical Ter

Kaplan College

Associate of Applied Science -

University of New Mexico

High School Diploma -

Hobbs High School
Cynthia DjuricCustomer Service