Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Dodge

Myers Flat ,CA

Overview

17
17
years of professional experience

Work History

Housekeeping and Laundry Attendant

Best Western Plus Hotel
05.2023 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
  • Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
  • Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
  • Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
  • Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
  • Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
  • Consistently met high-performance expectations set forth by management while maintaining exceptional levels of professionalism under pressure situations.
  • Optimized workflow efficiency by proactively identifying maintenance issues in guest rooms and reporting them promptly to management.
  • Increased guest satisfaction scores with meticulous attention to detail in room preparation and presentation.
  • Contributed to the overall efficiency of hotel operations by performing additional tasks as needed, including assisting with luggage delivery or providing directions to guests seeking local attractions.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Responded to requests from patrons for linens and toiletries.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Changed bed linens and collected soiled linens for cleaning.
  • Handled requests for extra linens, toiletries and other supplies.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Washed and put away kitchen dishes, utensils and glassware.

Hotel Housekeeper

Hilton Hotel & Suites
03.2021 - 03.2022
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.

Quality Control Inspector

Best Western Plus
01.2013 - 12.2020
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Collaborated with production staff to establish and meet quality standards
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
  • Resolved customer complaints by investigating problems and developing solutions.
  • Monitored inventory levels to restock materials and maintain consistent supply.
  • Monitored product quality at all stages of production process.
  • Followed standard operating procedures for inspections and tests.
  • Trained other workers in inspection and testing procedures.
  • Followed safety protocols while handling hazardous materials.
  • Investigated customer complaints to take necessary corrective actions.

Housekeeper

Best Western Plus
05.2007 - 12.2012

Education

March Mountain Continuation High School
Moreno Valley, CA
1985

Skills

  • Chemical Handling
  • Mopping and sweeping
  • Laundry expertise
  • Room Inspections

Timeline

Housekeeping and Laundry Attendant

Best Western Plus Hotel
05.2023 - Current

Hotel Housekeeper

Hilton Hotel & Suites
03.2021 - 03.2022

Quality Control Inspector

Best Western Plus
01.2013 - 12.2020

Housekeeper

Best Western Plus
05.2007 - 12.2012

March Mountain Continuation High School

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Cynthia Dodge