Cynthia Dow
Port Richey
Summary
Dynamic Regional Operations Manager with a proven track record at Pep Boys Auto Parts & Service, excelling in strategic decision-making and employee motivation. Achieved significant sales growth through effective business development and customer engagement strategies, while fostering strong professional relationships and maximizing profitability across multiple locations.
Overview
22
22
years of professional experience
Work History
Regional Operations Manager
Pep Boys Auto Parts & Service
09.2019 - 08.2023
- Strategic Planning and Execution:Develop and implement regional strategies aligned with company goals, including sales, marketing, and operational plans.
- Team Leadership and Management:Recruit, train, coach, and mentor regional teams, ensuring high performance and employee engagement.
- Financial Management:Manage regional budgets, track performance metrics, and ensure financial targets are achieved.
- Operations Management:Oversee daily operations, ensure compliance with company policies and regulations, and identify areas for improvement.
- Stakeholder Relations:Build and maintain strong relationships with customers, partners, and other stakeholders within the region.
- Data Analysis and Reporting:Analyze market trends, sales data, and other relevant information to identify opportunities and make informed decisions.
Senior District Leader
Ocean State Job Lot
09.2015 - 07.2019
- Directed team members by planning and delegating tasks.
- Enhanced business plans by integrating guest feedback.
- Recommended strategic changes to optimize and enhance process workflows.
- Led team in upholding excellent store performance.
- Supervised three stores, ensuring efficient inventory handling.
- Directed employee development within the district.
- Organized employee shifts factoring in strengths and workload.
- Trained new employees on proper protocols and customer service standards.
- Coached staff to ensure consistent performance metrics.
- Identified staff strengths and launched targeted mentorship initiatives to address gaps.
- Managed onboarding of new hires including recruitment and training.
- Interacted well with customers to build connections and nurture relationships.
- Monitored employee attendance trends to address recurring issues promptly.
- Reported issues to higher management with great detail.
- Recruited and trained initial personnel, setting up critical internal functions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Collaborated with staff to mitigate business risks.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated pricing with clients and suppliers, resulting in reduced costs.
- Developed programs enhancing staff engagement, gender diversity, and cultural awareness.
Store Manager
Walmart
11.2002 - 08.2015
- Supervised inventory audits, monetary transactions, and initiation/shutdown duties.
- Directed store personnel efficiently within a high-pressure atmosphere via regular interaction and constructive feedback.
- Enhanced sales by adhering to standard practices.
- Approved regular payroll submissions for employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
LKQ Keystone
08.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Bachelor - Human Resources Management
University of Kentucky
Lexington, KY06.2005
Skills
- Strategic Decision-Making
- Employee Motivation
- Order Management
- Delivering Reviews
- Improvement Plans
- Persuasive Negotiations
- Customer Engagement
- Product and Service Sales
- Inventory Merchandising
- Shipment Processing
- Merchandising Plan Development
- Customer Service
- Manager Coaching and Training
- Shrink Reduction
- Business Development and Planning
- Professional Relationships
- Time Management
- Customer Service Process Improvement
- Maximizing Profitability
- Inventory Control Procedures
- Goals and Performance
Timeline
General Manager
LKQ Keystone
08.2023 - Current
Regional Operations Manager
Pep Boys Auto Parts & Service
09.2019 - 08.2023
Senior District Leader
Ocean State Job Lot
09.2015 - 07.2019
Store Manager
Walmart
11.2002 - 08.2015
Bachelor - Human Resources Management
University of Kentucky
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