Hi, I’m
CYNTHIA DOWDELL-BROWN
Huntsville,AL
Summary
Motivated Administratively Assistance with [at least 10 years] industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Dedicated Office Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced diverse ethnic background environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
19
years of professional experience
1
Certification
Work History
Rehab Technologies LLCHuntsville, AL
Patient Care Representative
11.2023 - Current
Job overview
- Provided assistance with registration paperwork during new patient intakes.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Collaborated with clinical and administrative staff to meet patient needs.
- Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
- Received and routed care team messages and documents to appropriate staff.
- Drafted educational brochures and informative newsletters for patients and staff.
- Provided support to nursing staff by ensuring that all supplies needed were readily available throughout shifts.
- Demonstrated flexibility during changes to patient care practice.
- Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
- Developed and maintained quality care systems and standards.
Decatur Morgan HospitalDecatur, AL
Certified Nursing Assistant
07.2022 - 12.2023
Job overview
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Transported patients to treatment units, using wheelchair or strher.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supported non-ambulatory residents in range of motion exercises.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Huntsville HospitalHuntsville, AL
Certified Nurse Assistant
11.2019 - 03.2023
Job overview
- Reminded patients to take prescribed medications or nutritional supplements.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Answered patient call signals and signal lights to determine patients' needs.
- Collected samples for laboratory testing under the direction of a registered nurse or physician.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Prepared rooms for incoming patients by setting up medical equipment and making beds according to hospital protocols.
- Transported patients safely between departments within the facility using wheelchairs or other appropriate devices.
- Observed patient behavior and reported any changes to the supervising nurse.
- Assisted with ambulation training for those who are physically impaired.
- Gave emotional support to patients and their families.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Monitored food intake to ensure proper nutrition is maintained.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Killeen ISDKilleen, TX
Substitute Teacher, K-12
08.2016 - 03.2019
Job overview
- Promoted a safe and secure atmosphere within the classroom setting.
- Utilized outlined grading procedures and assessment strategies to document and report on student growth, development and understanding.
- Adapted teaching methods to accommodate diverse learning styles.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Maintained accurate records of student performance, attendance, and behavior.
- Created an environment conducive to learning while managing challenging behaviors.
- Explained assignments and relayed information from lead teacher.
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
- Implemented school policies and procedures in the classroom.
- Collaborated with other teachers to ensure student success.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Took attendance and maintained attendance records during period as substitute.
- Maintained classroom order and enforced school and class rules.
Home DepotTemple, TX
Customer Service Specialist
01.2013 - 01.2016
Job overview
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Strengthened customer retention by offering discount options.
- Answered incoming customer inquiries regarding product and service information.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed data entry of customer orders into the company's order management system.
- Made outbound calls to obtain account information.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
Dollar General StoreAuburn, GA
Store Manager
01.2008 - 09.2012
Job overview
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Formed and sustained strategic relationships with clients.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Developed relationships with suppliers to negotiate better prices.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Established customer service standards and monitored staff compliance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained and mentored associates to teach daily tasks and procedures.
Harmony Science AcademyWaco, TX
Office Administrative Assistant
05.2005 - 06.2007
Job overview
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Processed incoming invoices for payment in a timely manner.
- Provided secretarial and office management support while building cooperative working relationships.
- Provided support to other departments by completing clerical tasks as needed.
- Handled incoming calls and directed callers to appropriate department or employee.
- Ordered supplies and maintained an inventory of office equipment.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Responded effectively to sensitive inquiries or complaints.
- Drafted professional business documents for various managers and executives.
- Directed customer communication to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded promptly to customer inquiries via email or phone.
- Produced and distributed memos, newsletters and other forms of communication.
Education
ITT Technical InstituteWaco, TX
Associate of Applied Science from Paralegal Studies
12.2013
University Overview
- Honors Awards
- [2012] - Dean's List
- 2011 - 2013 Honor Roll
- 4 .0 GPA
- Group Leader of Classroom
- 1000 Word Essays on State Laws
- Research Criminal & Civil Cases
South UniversityMontgomery, AL
Associate of Science from Criminal Justice
06.1998
University Overview
- 2nd Semester - Dean's List
- 4.0 Honor Recipient
Chattahoochee Valley Community CollegePhenix City, AL
Certificate from Law (Pre-Law)
11.1993
Auburn High SchoolAuburn, AL
High School Diploma
06.1983
University Overview
- Completed [English, Reading, Math} Courses
- Additional Coursework in Classroom Leadership (teacher select}
- Public Relations Classroom Speaker
- MVP Athletics Recipient 4 years
Skills
- Multi-Subject Instruction
- Parent Communication
- Behavior Modeling
- Lesson Planning
- Activity Management
- Behavior Management
- Safety Awareness
- Group and Individual Instruction
- Results-Focused
- Individualized Care
- Positive Reinforcement
- Discipline
- Analytical Skills
- Classroom Organization
- Compliance
- Relationship Building and Management
Affiliations
* Author & Writer
* Time Management
* Public Relations Training Skills
* Customer Service Managements
Accomplishments
- Honors
- Awards
- MVP
- Dean's List
Certification
- State Certified Nursing Assistant
- State CPR Certified {BLS, AED including}
- Valid Driving License
- Certified Teacher K-12 {Paraprofessional including}
Languages
English
Professional
References
References available upon request.
Timeline
Patient Care Representative
Rehab Technologies LLC
11.2023 - Current
Certified Nursing Assistant
Decatur Morgan Hospital
07.2022 - 12.2023
Certified Nurse Assistant
Huntsville Hospital
11.2019 - 03.2023
Substitute Teacher, K-12
Killeen ISD
08.2016 - 03.2019
Customer Service Specialist
Home Depot
01.2013 - 01.2016
Store Manager
Dollar General Store
01.2008 - 09.2012
Office Administrative Assistant
Harmony Science Academy
05.2005 - 06.2007
ITT Technical Institute
Associate of Applied Science from Paralegal Studies
South University
Associate of Science from Criminal Justice
Chattahoochee Valley Community College
Certificate from Law (Pre-Law)
Auburn High School
High School Diploma
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