Cynthia Drennon
Selden,NY
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Felico's Catering. Skilled in problem resolution and computer proficiency, I excel in high-pressure environments by employing critical thinking and active listening to achieve positive outcomes. My experience spans customer service to security, underscoring my adaptability and commitment to excellence.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Felicos Catering
04.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Recieved phone calls from customers and input them into the system to create orders and ensure that the client was properly taken care of
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Assistant Teacher
Kiddie Academy of Farmingville
04.2023 - 05.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised outside time, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted in implementation of new learning tools, systems and materials.
Security Forces Patrolman
United States Air Force, USAF
01.2013 - 04.2017
- Conducted security checks on vehicles entering the premises, mitigating risks associated with unauthorized access or contraband materials.
- Completed rigorous training programs in defensive tactics, firearms proficiency, and first aid to enhance skill set and job performance.
- Aided in the training of new Security Forces Patrolmen by sharing knowledge and best practices gained from years of experience on the job.
- Improved overall facility safety by conducting thorough inspections of perimeter fencing and security equipment regularly.
- Participated in regular drills simulating various emergency scenarios to ensure readiness for real-world situations requiring swift action from Security Forces Patrolmen.
- Assisted in maintaining a safe environment by responding to emergency situations promptly and professionally.
- Patrolled grounds to monitor status and safety of premises.
Receptionist
Master Mechanical Plumbing & Heating
06.2012 - 12.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Waitress
Felico's Catering
06.2012 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy weekend jobs.
- Remained calm and poised when dealing with difficult customers.
- Enhanced customer satisfaction by providing attentive and efficient service during events.
- Increased event success with exceptional attention to detail in food presentation and table settings.
- Ensured timely delivery of food and beverages, contributing to overall positive guest experiences.
- Contributed to repeat business through excellent communication skills and professional demeanor when interacting with clients and guests.
Education
Associate of Arts - Psychology
Suffolk County Community College
Selden, NY2021
High School Diploma -
Newfield High School
Selden, NY06.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Payment Processing
- Professional telephone demeanor
- Scheduling
Timeline
Customer Service Representative
Felicos Catering
04.2024 - 06.2024
Assistant Teacher
Kiddie Academy of Farmingville
04.2023 - 05.2024
Security Forces Patrolman
United States Air Force, USAF
01.2013 - 04.2017
Receptionist
Master Mechanical Plumbing & Heating
06.2012 - 12.2012
Waitress
Felico's Catering
06.2012 - Current
Associate of Arts - Psychology
Suffolk County Community College
High School Diploma -
Newfield High School
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