Fatima Mendez
Silver Spring,MD
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 16 years of performance. Skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
19
19
years of professional experience
Work History
Administrative Assistant to the Executive Director
TM Associates Management, Inc.
10.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Receptionist
Audi Of Rockville, MD
03.2014 - 10.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Assisted with planning office events and meetings for smooth execution.
Accounting
DARCARS Nissan
11.2007 - 07.2012
- Reviewed and resolved discrepancies with invoices, working closely with accounting team.
- Balanced cash and bank deposits to generate monthly accounting reports.
- Provided clerical support to all accounting professionals in department.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Streamlined financial reporting processes by implementing efficient accounting software and practices.
- Prepared and reviewed monthly reconciliations to ensure accuracy of accounting records.
Leasing Specialist
Northwest Park Apartments
11.2005 - 04.2006
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Set appointment times for individuals to tour facilities and see available units.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
- Kept properties in compliance with local, state, and federal regulations.
Education
High School Diploma -
Springbrook High School
Colesville, MDSkills
- Office Administration
- Office Management
- Data entry proficiency
- Multitasking Abilities
- Schedule Management
- Adaptability and Flexibility
- Advanced MS Office Suite
- Teamwork and Collaboration
- Multi-line phone proficiency
- Excellent Communication
- Meeting planning
- Customer Service-Oriented
Personal Information
Title: Administrative Assistant
Languages
Spanish
Native or Bilingual
References
Robert Caicedo, Manager
(301)452-4498
Deseree Baca, Accounting Specialist
(209) 762-0039
Branda Turner, Accounting Manager
(301) 814-0399
Timeline
Administrative Assistant to the Executive Director
TM Associates Management, Inc.
10.2016 - Current
Receptionist
Audi Of Rockville, MD
03.2014 - 10.2016
Accounting
DARCARS Nissan
11.2007 - 07.2012
Leasing Specialist
Northwest Park Apartments
11.2005 - 04.2006
High School Diploma -
Springbrook High School
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