CYNTHIA DRUTOK
Wasilla,Alaska
Summary
Results-driven Advanced Medical Support Assistant with 20+ years of experience in the medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology.
Overview
14
14
years of professional experience
Work History
Advanced Medical Support Assistant
Department Of Veterans Affairs
11.2022 - Current
- Assessed patient progress and reported changes to supervising physician.
- Treated clients and families with respect and dignity.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Maintained patient records, documenting changes in patient condition.
- Counseled and mentored clients on substance use and life choices.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Interviewed patients to verify and update clinical and demographic records.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Union Secretary
AFGE 3028
05.2022 - Current
- Directs the day-to day, of the Local Union Office
- Advises employees and management on matters related to the contract agreement, discipline, grievance and representation process
- Researches and provides technical advice to ensure compliance by utilizing the master agreement, policy/procedures, statutes, regulations and legislative history to support employees on various issues
- Facilitates, organizes, and implements new employee orientation (NEO) to foster a positive team attitude for the union
- Keeps and takes complete record of the minutes of all meetings
- Maintains all election related documents
- Keeps up to date the official copy of the bylaws of the local; conduct correspondence when directed by the President
- Send out notices of meetings when required
- Assists in establishing resource and referral services as it relates to employees job
- Set up domestic and international flights for staff and contractors.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
Advanced Medical Support Assistant
Womens Health
08.2020 - 11.2022
- Scans, uploads, and completes all mammography documents into VISTA imaging database.
- Possess a vast knowledge of multiple systems and current computer technology regarding imaging applications, fax applications, and numerous other applications.
- Facilitates training and other staff developments as it pertains to new processes within Primary Care service line
- Skilled in compiling readily available data from prescribed sources; knowledge of organization to search records, files, or electronic data banks to locate information as needed, and to verify information given.
- Compiles data and prepares reports to track breast related studies for the veteran population across the entire state of Alaska
- Provides administrative support to Physicians, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers, and other administrative and professional staff throughout the Primary Care Service area
- Extensive knowledge of enrollment, eligibility, and beneficiary travel for the Primary Care Department
- Participated in process improvement with the Women’s Health team to streamline the mammography tracking process
- Collaborated with imaging centers outside the VA to ensure that results are received back timely
Front Office Receptionist/Biller
Northwoods Family Medicine
11.2019 - 03.2020
- Track and follow claim denials and assist in claims adjudication for payment
- Required to accurately obtain demographic paperwork, consent, identification, and insurance information
- Worked with patients and private insurances for authorization and approvals for timely payment of claims
- Responsible for opening and closing of clinic
- Maintained clean reception area to promote positive, professional environment for clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Helped patients navigate telephone menus and web-based systems to increase self-sufficiency and reduce administrative load.
ADVANCED MEDICAL SUPPORT ASSISTANT RADIOLOGY
ROCKY MOUNTAIN REGIONAL VAMC
11.2018 - 07.2019
- Provided administrative and secretarial support by performing delegated administrative and clerical duties within the Radiology department
- Prioritized heavy work volume among the various areas according to department demands
- Prepared correspondence, presentations, spreadsheets, documentation, surveys and scheduled meetings and resources
- Requested breast related imaging from non-VA facilities prior to veterans upcoming appointments to be read by the Radiologist
- Served as a resource for department related needs and questions regarding scheduling, self-referrals, and the process on fee based patients
- Provides excellent customer service and must adhere to VA local, National, and service level policies and procedures
- Knowledge of clinic procedures and regulations; basic medical terminology, skilled in operating computer systems and applications, such as VistA, CPRS, and Microsoft applications
- Certified complete in Prevention and Management of Disruptive Behavior (PMDB) Part B Verbal Interventions and Limit Setting PMDB Level 2
MEDICAL SUPPORT ASSISTANT PRIMARY CARE
ROCKY MOUNTAIN REGIONAL VAMC
01.2012 - 08.2012
- Responsible for initiating and carrying out a variety of administrative duties in support of patient care in the Primary Care Clinic
- Acted in the capacity of liaison between patients, team members as well as specialty and ancillary services
- Served as the communication coordinator for the team
- Ascertained the nature of each call or the business of the visitor and determined the appropriate action
- Collected data required for Means tests and entered accurately in Vista to assure maximum third party reimbursement and appropriate priority status
- Listened to all customer/patient feedback, positive or negative
- And acted to resolve complaints within my control and reported feedback to management in a timely manner
- Maintained responsibility for protecting information from unauthorized deletion and following applicable regulations and instructions regarding access to computerized files and confidentiality of printed patient records
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
CHAMPVA CUSTOMER SERVICE REPRESENTATIVE
AFFAIRS HEALTH ADMINISTRATION CENTER
12.2010 - 01.2012
- Telephonically and written responses to beneficiary and provider questions about eligibility requirements, obtaining medical care, benefit information, costs, other health insurance, claim and filing instructions, appeal process and how we pay
- Assisted individuals in developing needed documentation and evidence required in resolving errors, delays or other problems in obtaining benefits or payments
- Displayed thorough knowledge of medical terminology, proprietary claims adjudication software, cost and payment methodologies and using PC DUO, Vista, Policy Manual, CHAMPVA handbook, Genesys, and desk top processes
- Summary
- Dedicated Medical Administrative Assistant skilled with strong technical, clerical, and patient support skills
- Communicates clearly and effectively with patients and staff
- Devoted team player with special emphasis on punctuality and speed
- Strives to maintain an outstanding attendance record
- Forms meaningful and long-lasting professional relationships with patients, beneficiaries, providers, nurses, managers, and other departments/services.
Life Insurance Agent
State Farm
01.2009 - 12.2010
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
- Analyzed feedback to identify areas for improvement and enhance customer experiences.
- Met with customers to provide information about available products and policies.
- Developed and implemented promotional strategies to increase customer base.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Identified and reported potential fraud or abuse related to claims to protect system's integrity.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Treated clients and families with respect and dignity.
Skills
- Accountable
- Diligent
- Ethical
- Technology competent
- Patient and Family Education
- Reliable
- Mental Health Support
- Medical Terminology Knowledge
- Patient Intervention
- Patient Assessments
- Team Meetings
- Emergency Interventions
- Recreational Activity Planning
Timeline
Advanced Medical Support Assistant
Department Of Veterans Affairs
11.2022 - Current
Union Secretary
AFGE 3028
05.2022 - Current
Advanced Medical Support Assistant
Womens Health
08.2020 - 11.2022
Front Office Receptionist/Biller
Northwoods Family Medicine
11.2019 - 03.2020
ADVANCED MEDICAL SUPPORT ASSISTANT RADIOLOGY
ROCKY MOUNTAIN REGIONAL VAMC
11.2018 - 07.2019
MEDICAL SUPPORT ASSISTANT PRIMARY CARE
ROCKY MOUNTAIN REGIONAL VAMC
01.2012 - 08.2012
CHAMPVA CUSTOMER SERVICE REPRESENTATIVE
AFFAIRS HEALTH ADMINISTRATION CENTER
12.2010 - 01.2012
Life Insurance Agent
State Farm
01.2009 - 12.2010
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