Cynthia Duda
Marion
Summary
Dynamic professional with over 10 years in customer service, excelling at Daily Thread as an Assistant Store Manager. Proven problem-solver who enhanced store efficiency and customer loyalty through strategic merchandising and personalized service. Strong background in healthcare and medical office processes.
Overview
44
44
years of professional experience
Work History
Assistant Store Manager
Daily Thread
10.2023 - 03.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Temp Key Holder
Christopher & Banks
12.2019 - 02.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers and processing credit card payments.
- Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
- Swept and mopped floor, vacuumed floors, wiped windows and fixtures after closing to maintain organized and tidy store.
- Researched out-of-stock items to find additional inventory in other store locations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Systems Trainer
Unity Point Health - St. Luke's
09.1981 - 09.2017
- Collaborated with management to align training initiatives with broader organizational goals and objectives, ensuring a cohesive approach to systems education.
- Developed customized training materials tailored to specific department needs, ensuring optimal systems utilization across the board.
- Facilitated one-on-one coaching sessions for employees needing personalized assistance with complex system tasks or functions.
- Collaborated with IT staff to stay up-to-date on system updates, incorporating changes into relevant training content.
- Medical billing and insurance responsibilities including claims filing and resubmitting corrected claims.
- Knowledge of ICD-10 and CPT medical coding.
- Travel to medical clinics to provide support and follow up to front office staff.
- Create webinars to provide continuing education to clinic front office staff.
- Charge entry and payment posting.
Education
Medical Assistant - Medical Assistant
Kirkwood Community College
Cedar Rapids, IA11-1979
Skills
- Problem-solving
- Customer service 10 years
- Customer experience
- Customer service and engagement
- Medical office 10 years
Timeline
Assistant Store Manager
Daily Thread
10.2023 - 03.2025
Temp Key Holder
Christopher & Banks
12.2019 - 02.2021
Systems Trainer
Unity Point Health - St. Luke's
09.1981 - 09.2017
Medical Assistant - Medical Assistant
Kirkwood Community College
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