Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Dukes

McDonough,GA

Summary

I am a hardworking individual who strives for excellence in everything I do. Attached is my resume outlining my skills.

Thank you for your consideration. I would appreciate the opportunity to meet with you to further discuss your personnel needs. Please feel free to contact me with any questions regarding my qualifications. References are available upon request.

Respectfully,

Overview

18
18
years of professional experience

Work History

Supervisor

Ranew's Industrial Coatings
Milner, GA
01.2004 - 11.2008
  • Developed and implemented production schedules to ensure timely completion of projects.
  • Monitored inventory levels and ordered materials as needed to maintain production operations.
  • Ensured safety regulations were followed by all personnel in the production area.
  • Trained new staff on production processes and procedures.
  • Maintained accurate records of daily production activities.
  • Supervised a team of 15+ employees, ensuring tasks were completed efficiently and accurately.
  • Resolved any conflicts between employees in a professional manner.
  • Created detailed reports outlining progress on various projects.
  • Performed regular quality checks throughout the production process to ensure customer specifications were met.
  • Assisted with troubleshooting equipment malfunctions or operational problems as needed.
  • Provided feedback and guidance to personnel regarding their job performance and development plans.
  • Collaborated with management team to develop strategies for improving efficiency in the production area.
  • Identified opportunities for process improvements through analysis of existing workflows.
  • Investigated customer complaints related to product quality or delivery times.
  • Managed daily operations within budget constraints while meeting deadlines.
  • Coordinated production requirements with material handling and staffing functions.
  • Supported safety programs to reduce and eliminate employee injuries.
  • Reviewed individual employee performance to correct issues and enhance productivity.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Established and updated production schedules to meet changing demands.
  • Recommended and implemented measures to improve production methods and quality of products.
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
  • Provided input for performance reviews and identified areas for additional improvement.
  • Reviewed job specifications to properly set up machines.
  • Researched issues and negotiated with vendors and suppliers to improve processes and reduce unnecessary costs.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Observed and monitored utilization of equipment.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Identified needs of customers promptly and efficiently.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.

Senior Inventory\Quality Control Associate

The Sports Authority Distribution Center
McDonough, GA
12.1998 - 01.2004
  • Assisted in the development and implementation of quality control procedures.
  • Maintained quality assurance procedure documentation.
  • Monitored completed work and provided feedback to improve team member performance.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Identified training opportunities to drive increased levels of quality through various projects.
  • Identified quality trends to investigate system flaws, process inefficiencies and training needs.
  • Identified quality problems and recommended solutions.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Performed visual inspections of finished products.
  • Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
  • Trained employees in proper equipment use and product testing procedures.
  • Investigated or reported questionable test results.
  • Monitored production processes to ensure that they adhere to established standards.
  • Performed daily inspections of products to identify defects or non-conformities.
  • Collaborated with other departments to resolve product discrepancies.
  • Participated in regular audits of production operations for compliance with regulations.
  • Analyzed test data and reported results to management team.
  • Ensured that all necessary records were accurately maintained and updated as needed.
  • Developed training materials related to quality assurance practices for employees.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Created reports detailing inspection findings, corrective actions taken, and recommendations for improvement.
  • Provided guidance on best practices for maintaining product quality throughout the manufacturing process.
  • Identified opportunities for process optimization based on data analysis from tests conducted.
  • Oversaw inventory adjustments within the Warehouse Management System (WMS) and reconciling host/WMS inventory on a daily basis.
  • Maintaining compliance on applicable OSHA regulations.

Receiving Team Member

The Sports Authority Distribution Center
Medon, GA
03.1998 - 12.1998
  • Received incoming shipments and verified accuracy of items against purchase orders.
  • Unloaded and inspected goods received, noting any discrepancies or damages to the shipment.
  • Processed all paperwork associated with receiving activities in a timely manner.
  • Maintained records of all inventory received, including item numbers, quantities, and descriptions.
  • Verified that counts on packing slips matched actual count of items received.
  • Utilized handheld scanner to record receipt of material into system database.
  • Reported any damaged products or missing items to supervisor immediately upon discovery.
  • Operated forklift and pallet jack safely in order to move heavy boxes and containers throughout warehouse.
  • Maintained cleanliness of receiving area by sweeping floors regularly, organizing shelves, and disposing trash daily.
  • Tracked deliveries using computer software systems such as SAP or Oracle WMS applications.
  • Provided assistance with annual physical inventory process by counting merchandise accurately according to established procedures.
  • Used pallet jacks and forklifts with safety and efficiency.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Monitored merchandise received and shipped from facility in computer system.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Prepared documentation to track and report on damaged or missing items.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department
  • Operated lift and hand trucks to transfer materials to and from target area

VAS Prep Associate

The Sports Authority Distribution Center
McDomough, Georgia
03.1998 - 03.1998
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Processed shipments received from vendors according to established protocols.
  • Researched information related to merchandise availability or pricing.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Prepared merchandise for processing by moving it from it's shipping packing and scanning contents into WMS.

Office Manager

Automotive Care Engineering
College Park, GA
05.1997 - 02.1998
  • Developed and implemented office policies and procedures.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Logistics Associate

Ditan Distribution
Forest Park, Georgia
06.1993 - 04.1996
  • Accurately recorded and tracked inventory levels in warehouse management system.
  • Coordinated with vendors, customers, and other internal departments to ensure timely delivery of goods.
  • Maintained accurate records for all shipments, including tracking numbers, cost information, and delivery dates.
  • Performed regular audits of warehouse materials to identify discrepancies between physical stock and digital records.
  • Organized cross-docking activities to minimize delays in order fulfillment process.
  • Resolved any issues that arose during the shipping process such as damaged goods or incorrect orders received by customers in a timely manner.
  • Utilized various software programs such as enterprise resource planning, warehouse management systems, and transportation management systems effectively.
  • Generated purchase orders for supplies needed at warehouses or distribution centers.
  • Managed paperwork and necessary information required for client shipments.
  • Prioritized work based on business demands and freight delivery times.
  • Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
  • Packed boxes and stock using organizational guidelines.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.

Certified Nursing Assistant

ABC Home Health Care
Douglasville, Georgia
01.1991 - 05.1993
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Administered medications as directed by registered nurse or physician.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Participated in educational programs related to nursing assistant skills development.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Supported non-ambulatory residents in range of motion exercises.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Reminded patients to take prescribed medications or nutritional supplements.

Education

Massage Therapy

Georgia Medical Institute
Riverdale,GA
05-2000

High School Diploma -

Henry County Senior High
McDonough, GA
06-1986

Skills

  • Empathy
  • Organization
  • Teamwork
  • Consistency
  • Integrity
  • Professionalism
  • Customer Service
  • Attention To Detail
  • Documenting
  • Patience
  • Compassion
  • Problem Solving
  • Innitative
  • Reporting

Timeline

Supervisor

Ranew's Industrial Coatings
01.2004 - 11.2008

Senior Inventory\Quality Control Associate

The Sports Authority Distribution Center
12.1998 - 01.2004

Receiving Team Member

The Sports Authority Distribution Center
03.1998 - 12.1998

VAS Prep Associate

The Sports Authority Distribution Center
03.1998 - 03.1998

Office Manager

Automotive Care Engineering
05.1997 - 02.1998

Logistics Associate

Ditan Distribution
06.1993 - 04.1996

Certified Nursing Assistant

ABC Home Health Care
01.1991 - 05.1993

Massage Therapy

Georgia Medical Institute

High School Diploma -

Henry County Senior High

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Cynthia Dukes