Cynthia Dunaway
Alabaster,AL
Summary
Well-qualified Bookkeeper and Human Resources Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
27
27
years of professional experience
Work History
Human Resources Manager/Bookkeeping Manager
Budget Janitorial Supply, Inc
10.2015 - Current
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management
- Identified and implemented appropriate strategies to increase employee satisfaction and retention
- Organized and led staff orientation programs and training to promote collaboration
- Streamlined financial processes by implementing efficient bookkeeping systems and procedures
- Ensured compliance with tax regulations by maintaining organized records and submitting accurate filings on time
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts
- Reported financial data and updated financial records in ledgers and journals
- Assisted in development of annual budgets through careful analysis of historical data and projected future expenses, Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money
- Utilized financial software to prepare consolidated financial statements
- Reduced discrepancies in financial records by conducting thorough audits and addressing any irregularities found
- Enhanced financial accuracy by regularly reconciling company accounts and producing accurate financial reports
- Performed banking, business administration and financial tasks to guarantee five-star service for clients and vendors
Assistant District Manager
Farmers Insurance & Financial Services
01.1997 - 03.2007
- Recruited, hired and trained 34 agents
- Provided exceptional customer service through active listening, problem-solving, and timely follow-up
- Leveraged data and analytics to make informed decisions and drive business improvements
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Designed presentations and marketing materials to promote insurance products
- Worked closely with other team members to optimize sales strategies and achieve regional goals
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients
Education
No Degree - Accounting
University of Alabama At Birmingham
Birmingham, ALSkills
- Payroll Management
- Background Checks
- Conflict Resolution
- Onboarding, Training, and Development
- Recruitment and hiring
- Recordkeeping
- Human Resources Operations
- General Ledger Management
- Record Reconciliation
- Data Entry
- Cash Management
Timeline
Human Resources Manager/Bookkeeping Manager
Budget Janitorial Supply, Inc
10.2015 - Current
Assistant District Manager
Farmers Insurance & Financial Services
01.1997 - 03.2007
No Degree - Accounting
University of Alabama At Birmingham
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