CYNTHIA DUNN
Norfolk,VA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Export Booking Representative
CMA CGM
Norfolk, VA
09.2022 - 10.2023
- Checked availability of (special) equipment, transport options and vessel space prior to accepting new bookings, (via e-mail, phone, and INTTRA).
- Entered bookings in LARA(operational system), in line with HO’s instructions/procedures.
- Provided booking confirmations to customers.
- Assisted customers by furnishing details on sailing schedules, available equipment, routing options, and pricing.
- Kept a close watch on bookings and modified them as needed.
- Enhanced customer satisfaction through proactive communication and efficient problem resolution with customers, overseas agents, and CMA CGM internal departments.
- Exhibited flexibility in assisting with various tasks as directed by management.
Benefits Specialist III
CONDUENT/BOEING/DELTA AIRLINES
Chesapeake, VA
08.2020 - 09.2022
- Educated plan participants on benefits information to support their decision-making process
- Provided comprehensive knowledge on the benefits and limitations of various policies and programs
- Educated employees on 401(k) retirement plans
- Provided assistance to established customers by effectively handling inbound calls and addressing their concerns
- Utilized excellent communication skills to address questions and resolve issues related to transactions and plan regulations for plan participants via email, phone, and chat platforms.
- Articulated the value of various investment options to clients.
- Operated and maintained office machines for scanning, faxing, and printing financial documents
- Processed 401k withdrawals, loans, and fund transfers.
Customer Service Representative
QVC
Chesapeake, VA
08.2019 - 08.2020
- Facilitated customer service by promptly responding to inbound communication through calls, chats, and emails.
- Ensured adherence to privacy and security protocols when managing confidential customer information
- Handled problematic customer issues with a composed and approachable attitude.
- Educated customers on special pricing opportunities and company offerings
- Utilized CRM software to track and document customer communication including inquiries, concerns, and solutions.
- Gained comprehensive understanding of promotional offers, exchange procedures, payment policies, and security protocols
- Provided support to customers with payments and payment plan arrangements, ensuring account currency.
- Upheld quality control policies and procedures, boosting customer satisfaction.
- Delivered exceptional customer service by addressing customer concerns and creating effective solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Order Entry Processor
LABCORP
Chesapeake, VA
07.2003 - 05.2019
- Received and directed results to appropriate staff members
- Ensured compliance with safety protocols during specimen handling and laboratory work.
- Performed data entry tasks and utilized statistical analysis programs to identify patterns in data
- Maintained compliance with standards for patient confidentiality, work accuracy, and infection control.
- Executed efficient unpacking and sorting of incoming specimens based on type, ensuring smooth workflow in the processing area.
- Utilized electronic methods to update and manage client and specimen files.
- Maintained a thorough record of patient information within the Epic patient database
- Processed and prepared specimens for shipment to testing laboratories
- Successfully achieved targets, boosting overall team efficiency
- Created reports and audited charts to maintain concise records.
- Scanned, stored, and secured files electronically to eliminate paper records.
- Identified and rectified data entry errors
Patient Service Representative
DEPAUL MEDICAL CENTER
Norfolk, VA
06.2005 - 03.2015
- Coordinated patient care and collaborated with healthcare professionals to meet individual needs
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Supported hospital and clinic operations using customer service skills and detailed system knowledge
- Documented and managed patient information in computer system
- Guided patients towards appropriate professionals and services based on their requirements
- Managed a team of representatives to ensure high patient satisfaction levels, evaluate performance, and address complaints
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork
- Organized and maintained patient charts with proper classification and filing systems
- Administered continuous and 12-lead electrocardiogram monitoring
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Obtained, labeled and transported variety of samples and blood specimens.
Education
CERTIFICATION - PARALEGAL STUDIES
Norfolk State University
Virginia Beach, VA11.2012
ASSOCIATE OF APPLIED SCIENCE - MEDICAL ADMINISTRATION ASSISTING
Tidewater Tech
Norfolk, VA05-2005
CERTIFICATION - MEDICAL AS
Tidewater Tech
Norfolk, VA01.2003
Skills
- Special Projects
- Verbal and Written Communication
- Highly Skilled in Microsoft Excel, Word
- ACA Standards Knowledge
- Customer Service
- Administrative tasks
Timeline
Export Booking Representative
CMA CGM
09.2022 - 10.2023
Benefits Specialist III
CONDUENT/BOEING/DELTA AIRLINES
08.2020 - 09.2022
Customer Service Representative
QVC
08.2019 - 08.2020
Patient Service Representative
DEPAUL MEDICAL CENTER
06.2005 - 03.2015
Order Entry Processor
LABCORP
07.2003 - 05.2019
CERTIFICATION - PARALEGAL STUDIES
Norfolk State University
ASSOCIATE OF APPLIED SCIENCE - MEDICAL ADMINISTRATION ASSISTING
Tidewater Tech
CERTIFICATION - MEDICAL AS
Tidewater Tech
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