Cynthia Edgecomb
Concord,NH
Summary
Experienced with greeting and seating guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience.
Overview
17
17
years of professional experience
Work History
Restaurant Hostess
Wentworth Inn
06.2020 - 06.2021
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Maintained cleanliness and organization in front-of-house areas for optimal guest satisfaction.
Social Services Specialist
Pleasant View Center
01.2017 - 01.2019
- Assigned social worker for Geriatric and younger population in long term care. Duties include; assisting throughout transition to long term care environment, assessments r/t psychosocial and emotional well-being, coordinating and facilitating quarterly care plan meetings with resident and their family/significant others. Experience in discharge /transfer planning if warranted for resident. Provide professional social work services to improve or maintain the social, emotional, functional and physical health status of the client.
Merrimack County Nursing Home
07.2004 - 09.2017
- Assigned social worker for YOUNG ADULT Unit ages ranged from 18-66. Established and facilitated a Peer Support Group for this population which met weekly on the unit. Discharge /transfer planning back out into the community if warranted. Assigned social worker for long term care unit for Geriatric population. Assigned social worker for HOSPICE Unit to provide guidance and support to residents, caregivers and families during the death and dying process.
Education
Master of Science - Human Services
New England College
Henniker, NH12.2008
Bachelor of Art - Human Services
Franklin Pierce College
Concord, NH05.2003
Associate of Art - Human Services, Liberal Studies
Hesser College
Manchester, NH05.2001
Skills
- Proficient in the ability to work independently and in collaboration with the team, client and family to assess and implement a resident focused care plan
- Educated client and families on Advance Directives and Do Not Resuscitate orders
- Coordinate discharge planning with the interdisciplinary team if warranted
- Ability to coordinate and facilitate support groups within the facility
- Ability to advocate for clients and their families to improve or maintain psychosocial, functional, emotional and physical health status of client Services provided within facility
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Interests
Physical and psychosocial health are a priority in my life Spending time with my family and especially my grandchildren include camping, hiking, golfing, skiing, biking and cooking for my family
Timeline
Restaurant Hostess
Wentworth Inn
06.2020 - 06.2021
Social Services Specialist
Pleasant View Center
01.2017 - 01.2019
Merrimack County Nursing Home
07.2004 - 09.2017
Bachelor of Art - Human Services
Franklin Pierce College
Associate of Art - Human Services, Liberal Studies
Hesser College
Master of Science - Human Services
New England College