Cynthia Edgley
Business Support Professional
Arvada,CO
Summary
Adaptable Document Controller offering background in process improvements and document preparation. Dependable professional with exceptional computer talents.
Expert Administrative Assistant with experience in administrative assistant human resources, and payroll, in diverse industries. Proven ability to build customer relations and accurately process documents. Recognized for high quality work and team-building skills.
Overview
18
18
years of professional experience
Work History
Business Support Professional
National Renewable Energy Laboratory (NREL)
10.2019 - Current
- Delivered exceptional customer experiences and promoted strong relationships.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Provided exceptional support to over 70+ internal facing customers.
- Held meetings to communicate and brains storm procedures to appropriate new way of gaining better ways to save energy.
- Conducted client trainings on different Wind Energy and Offshore Wind areas at customer locations and local locations.
- Created new onboarding processes to ensure that Lab wide new employees are welcomed with established schedules.
- Maintained overall work environment with employee training programs and enforcement of safety procedures for 35+ employees.
- Collected, arranged, and input information into database system for annual year end performance reviews
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Cultivated positive relationships with vendors to ensure positive interactions with reflective outcomes.
Administrative Assistant
International Paper
08.2018 - 01.2019
- Enter customer orders to ensure timely delivery for a 24 hour turn around
- ECT testing for compliance and facility standards
- Assisted with billing for shipping
- Set up spreadsheet for a particular vendor to track all trailers inbound and outbound
- Cleaned up and maintained all ECT testing that had fallen six to eight weeks plus behind
- Cleaned up records room for records that dated back to 1968
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Brought them current for company standards.
Office Coordinator/Director of Impressions
Adeptive Software
01.2016 - 01.2018
- Schedule and maintain all client upgrades to ensure that each client has the most current and up to date software package
- Facilitated all company travel in Concur software
- Maintained data for company supply expenses and employee relation expenses
- Established travel for company and set up procedures to implement travel for all employees
- Assisted in company move to new location
- Streamlined procedures for new hires.
Receptionist/Administrative Assistant/Accounts Payables
Medtronic
01.2014 - 01.2016
- Greeting all -internal and external guest, maintaining all facilities work orders, assisting with new hires in getting them set-up with a security badge and welcoming them to the company
- Established a system to work for the new accounts payable system
- Maintained the current telephone list and improved it with the expanding employees
- Created a front desk handbook of duties.
Administrative Assistant
Lee Hecht Harrison
01.2014 - 01.2014
- Aided displaced workers to get back into the workforce by setting up class schedules, employer visits and appointments with counselors
- Set up the office/Learning Center, meeting a quick start-up deadline for 190 potential clients
- Established a system for getting information to/from the classes, ensuring systematic procedures to assist the Career Counselors
- Coordinated enrolling clients into the Learning Center and leading to classes.
Office Coordinator
Matrix Technologies Inc.
01.2012 - 01.2014
- Delivered support in maintaining Costpoint records which kept Project Manager on task, entered new proposals into Desktop Assistant, published all proposals and kept tight records for all Project Managers
- Established the filing system that was adopted in the other three offices of the company
- Standardized a system, saving time and money doing paperwork
- Gained 25% effective paperwork by understanding and implementing databases.
Executive Administrative Assistant
FreeWave Technologies, Inc.
01.2011 - 01.2012
- Maintained the work-flow and schedule for the CEO of the company, while assisting four other executive assistants
- Prepared power point presentations for board meetings, taking meeting notes, assisting with team building activities
- Gaining full respect of the CEO in a very short time
- Got all of the engineers in a meeting to drill down to the basic points need to move forward, gathering pre-build information to drawings on a multi-million-dollar project.
Administrative Assistant
TEC, Inc.
01.2009 - 01.2010
- Maintained old documentation and environmental studies of National Monuments
- Also tried to keep the current environment healthy by not using new contaminates in it
- Ability to maintain/keep old photos from being destroyed of the Hoover Dam.
Document Control
Jacobs Engineering
01.2006
- Received documents ensuring that they are going through the process in a timely manner getting them to the engineers for review/marked up
- Coordinate with the Engineers that all documentation was received from the vendors and engineers as needed for equipment to be built and/or approved to be built
- Instilled the check in process, guaranteeing every document was carried out from several day to within 72 hours from time of receipt
- Maintained work flow pattern, for everyone, minimized document return times
- Trained 150+ engineers on document process leading to less document loss, faster return times and goals being met.
Education
Associate of Applied Science - Business Administration And Management
Bradford Business College
Aurora, COSkills
- Customer/Client Relations
- Accounts Payables/Receivables
- Records Management
- Office Management
- Data Management
- Office Coordination
- Standard Operating Procedures
- Process Auditing
- Process Improvements
- Regulatory Compliance
- Office Equipment Maintenance
- Tracking Document Flow
- Special Projects
- Project Support
- Records Maintenance
- Quality Assurance
- Document Scanning
- Document Organization
- Policy Development
- Electronic Records Management
- Quality Management
- Database Management
- Compliance Controls
Websites
Timeline
Business Support Professional
National Renewable Energy Laboratory (NREL)
10.2019 - Current
Administrative Assistant
International Paper
08.2018 - 01.2019
Office Coordinator/Director of Impressions
Adeptive Software
01.2016 - 01.2018
Receptionist/Administrative Assistant/Accounts Payables
Medtronic
01.2014 - 01.2016
Administrative Assistant
Lee Hecht Harrison
01.2014 - 01.2014
Office Coordinator
Matrix Technologies Inc.
01.2012 - 01.2014
Executive Administrative Assistant
FreeWave Technologies, Inc.
01.2011 - 01.2012
Administrative Assistant
TEC, Inc.
01.2009 - 01.2010
Document Control
Jacobs Engineering
01.2006
Associate of Applied Science - Business Administration And Management
Bradford Business College
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