Tatiana Lindsey

Leasing Manager

Career Statigies (Floating Properties)

02.2015 - Current

Managed daily and weekly marketing and leasing plans.
Trained leasing professionals on regulatory requirements, company policies, and office procedures.
Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Collected, completed, and processed lease applications.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Explained terms of lease and amounts to be paid to tenants.
Monitored performance of individual leasing agents and coached on successful strategies.
Established key relationships with potential leasers and renters.
Created and submitted daily reports on leasing activities.
Developed and implemented tactical marketing plans.
Created, coordinated and engaged in marketing campaigns.
Collected and maintained careful records of rental payments and payment dates.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Communicated effectively with owners, residents, and on-site associates.
Generated leads for sales and rental properties through cold calls and referrals.
Coordinated appointments to show marketed properties.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Kept properties in compliance with local, state and federal regulations.
Generated professional networks by engaging in professional, industry and government organizations.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Delivered emergency 24-hour on-call service for tenants on building issues.
Completed annual rent calculations using housing database software.
Responded to Common Area Maintenance (CAM) inquiries.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Maximized rental income while minimizing expenses through effective planning and control.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Worked with property managers to maintain market readiness and facilitate smooth transitions.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Followed up on delinquent tenants and coordinated collection procedures.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Kept accurate records of all resident and tenant correspondence.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Escalated major issues to property manager for immediate remediation.
Showed apartments to potential tenants and answered questions regarding community.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Processed security deposit refunds.
Posted policies and rules in common areas for tenant review.
Attended staff meetings and took extensive notes to share with property manager.
Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
Conducted regular inspections of both interior and exterior of properties for damage.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Planned special events such as lotteries, dedications and project tours.
Coordinated with legal counsel to resolve tenant disputes.
Maintained sufficient number of units market-ready for lease.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Developed and implemented marketing strategies to increase occupancy rates.
Administered operations to handle needs of more than 680 tenants across 2 property units.
Greeted clients, showed apartments, and prepared leases.
Verified tenant incomes and other information before accepting lease applications.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Responded to requests and scheduled appointments for property showings.
Collected rent and tracked resident payments and information in computer system.
Collected monthly rent payments and other fees, always properly recording, and processing money.
Distributed flyers to raise awareness of properties and attract more tenants.