Cynthia Egede
Tulsa,OK
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations at Amazon Prime Products. Demonstrated expertise in Microsoft Excel and exceptional customer service, achieving significant improvements in inventory management and stakeholder engagement. Skilled in event planning and problem-solving, with a certification in Medical Administration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate
Amazon Prime Products
2020.08 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Direct Support Professional
BIOS CORPORATION
2018.12 - 2020.08
- I have achieved my Medical Administration Technician certificate and I have also received my First Aid and CPR
- My job is taking care of people with physical and developmental and intellectual disabilities
- I check on them every two hours, ensure their clothes are washed, cook their meals, and manage their medications.
Seasonal Packer/Shipper
Macys Logistics Warehouse
2019.08 - 2019.12
- My responsibilities as a packer are getting online orders off the main line and packing it up in the right size box or bag making sure they are neat and organized before I pack items
- I make sure the items are free of any sort of damages after I package the order I put it off onto the line for it to be sent off.
Sales Associate
Merritt's Bakery
2017.05 - 2017.08
- My responsibilities included preparing breakfast for morning customers, making fresh tea and coffee, taking care of early cake orders, decorating cakes, greeting customers, upselling pastries and cakes, completing cake orders, and maintaining a clean and organized lobby.
Hostess/Server
Johnny Carino's
2016.02 - 2017.01
- Greeted and seated guests, recorded reservations, accommodated and managed large parties, took customers' orders, resolved customer issues, helped bus tables, monitored training of new employees, and answered phones.
Education
Nursing -
Tulsa Community College
Tulsa, OK09.2024
Event Planning -
Tulsa Tech
Tulsa, OK05.2013
High school or equivalent in General Studies -
Bixby High School
Bixby, OK05.2013
Skills
- Excellent Customer service
- Event Planning
- Cash Handling
- Entrepreneurship
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
Certification
- CPR/First Aid, 12/01/19, 12/01/20, Training prepares you to respond to breathing and cardiac emergencies.
- Medication Administration Training, 12/01/18, 12/01/20, Training for working and passing medications in various care facilities.
Personal Information
Authorized To Work: US for any employer
Timeline
Associate
Amazon Prime Products
2020.08 - Current
Seasonal Packer/Shipper
Macys Logistics Warehouse
2019.08 - 2019.12
Direct Support Professional
BIOS CORPORATION
2018.12 - 2020.08
Sales Associate
Merritt's Bakery
2017.05 - 2017.08
Hostess/Server
Johnny Carino's
2016.02 - 2017.01
Nursing -
Tulsa Community College
Event Planning -
Tulsa Tech
High school or equivalent in General Studies -
Bixby High School
- CPR/First Aid, 12/01/19, 12/01/20, Training prepares you to respond to breathing and cardiac emergencies.
- Medication Administration Training, 12/01/18, 12/01/20, Training for working and passing medications in various care facilities.
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