Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Eisendrath

College Station

Summary

A Sr Client Manager at Willis Towers Watson with a proven track record in relationship management and compliance. Adept at resolving client issues and enhancing satisfaction through effective communication and organization. Recognized for reliability and a collaborative mindset, consistently improving, and client documentation processes. Strong interpersonal skills, work well with others. Effective at prioritizing tasks and activities.

Overview

37
37
years of professional experience

Work History

Sr Client Manager

Willis Towers Watson
12.2017 - Current
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Maintained client files with records of client interactions, client notes, and other information.
  • Organized daily workflow and assessed appropriate service.
  • Complete quotes and summary of insurance.

Client Service Representative

Marsh & McLennan
05.2008 - 12.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Manage a business plan to ensure client's needs were met.
  • Internal & external working relationships with carriers , billing department, and claim.
  • Maintained daily activities and client documentation.


Client Services Supervisor

21st Century Insurance
11.1988 - 10.2007
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created customer support strategies.
  • Managed department call volume and coordinated department schedules to maximize coverage during peak hours.
  • Provided leadership, guidance and support to staff members.

Education

High School Diploma -

Royal High
Simi Valley, CA
06-1976

Skills

  • Collaborative mindset
  • Relationship management
  • Compliance management
  • Client services
  • Continuous improvement
  • Multitasking
  • Reliability
  • Organizational skills
  • Detail-oriented
  • Teamwork and collaboration
  • Document management
  • Professionalism
  • Self motivation

Timeline

Sr Client Manager

Willis Towers Watson
12.2017 - Current

Client Service Representative

Marsh & McLennan
05.2008 - 12.2017

Client Services Supervisor

21st Century Insurance
11.1988 - 10.2007

High School Diploma -

Royal High

Similar Profiles

CREATE PROFILE
Cynthia Eisendrath