Cynthia Ekhator
USA
Summary
Certified Project Management Professional (PMP) with a strong record of leading complex, cross-functional programs, consulting, and service delivery environments. Experienced in managing the full project lifecycle from strategy and planning through execution and delivery, while ensuring alignment with organizational goals and compliance requirements. Proficient in both Agile and Waterfall methodologies, with a focus on stakeholder collaboration, risk management, and performance improvement. Skilled in leveraging data analytics tools such as Power BI and SQL to drive insights, optimize workflows, and support decision-making. Recognized for translating strategic vision into actionable plans delivering measurable outcomes in technical and cross-functional environments.
Project management professional with solid track record of overseeing diverse projects and PMO functions. Proven ability to lead teams towards achieving project milestones and objectives. Known for fostering collaboration and adapting to dynamic project requirements. Expertise in stakeholder communication and process improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager PMO
Desatech Consulting
01.2022 - Current
- At Desatech Consulting, I managed a team to provide a high-impact business transformation initiative for a partner who was looking to streamline their business processes to improve efficiency. I defined and executed over seven distinct workstreams, including contract governance, vendor oversight, policy development, and internal control restructuring. I also developed structured timelines, risk tracking, and stakeholder engagement, delivering the project on time, resulting in a 92% improvement in operational efficiency and significant gains in cross-departmental alignment.
- In a separate initiative, I oversaw my teams end-to-end redesign of operational workflows for a client in the healthcare and nonprofit sectors. I structured the project into actionable workstreams focused on compliance, training, reporting, and change readiness. Each stream was assigned clear OKRs and progress was monitored through real-time dashboards. This allowed for early risk identification, consistent delivery, and measurable improvements in compliance and service delivery.
- Applied generative AI tools to automate risk analysis and regulatory document review processes, reducing audit preparation time by 40% and enhancing policy accuracy.
- Created policy documentation, SOPs, and compliance frameworks in alignment with regulatory standards.
- Managed vendor relationships, reviewed third-party service agreements, and ensured adherence to regulatory, contractual, and internal audit controls.
- Designed and deployed analytics dashboards and evaluation reports using Power BI, SQL, and Excel to improve visibility into project performance and support data-driven decision-making across IT and operations teams.
- Led the implementation of a new client onboarding system, integrating it with existing platforms, and provided technical training to over 65 staff members, resulting in an 87% increase in operational efficiency.
- Delivered technical assistance and training on risk management, ethical practices, and compliance protocol across partner organizations, enhancing compliance and reducing risk using Tableau and SQL.
Communications Intern
FedEx Corporation
01.2022 - 01.2022
- While an intern at FedEx Logistics, I designed the global internal communication TeamSite on SharePoint to improve communication and procedural clarity and collaboration across departments. As part of the process, I defined core workstreams related to procedural documentation, policy alignment, and reporting governance, ensuring timely execution in line with corporate compliance standards. This initiative improved transparency and enabled faster cross-functional coordination, supporting strategic operational decisions.
- Conducted data collection and supported procedural documentation in alignment with corporate governance requirements, enhancing compliance and operational efficiency.
- Coordinated the 2022 FedEx Academy outreach initiative as a community engagement project.
- Conducted market and policy research to support strategic decisions on communication initiatives by providing project briefs to senior management.
Graduate Teaching Assistant (Communication & Advocacy)
University of North Texas
01.2021 - 01.2022
- Planned and delivered coursework using strategic project planning tools, enhancing course structure and student understanding.
- Managed academic projects involving 60 students per term, improving group collaboration using structured templates and rubrics.
- Facilitated capstone group projects from ideation through final presentation and review.
- Assisted in planning and delivering course modules for 60 undergraduate students in Introduction to Communication, applying instructional design techniques to maximize student engagement.
- Managed end-to-end project execution of semester-long group campaigns, coaching students through planning, research, implementation, and presentation stages.
Project Coordinator
SEEDS Financial Services
01.2017 - 01.2021
- I planned and executed a business transformation project focused on digitizing client onboarding and financial reporting systems at SEEDS Financial Services. I was able to improve on system adoption, procedural overhaul, and user training. I managed the implementation from concept to delivery. This project led to a 40 % reduction in processing time, improved data accuracy, and elevated compliance with regulatory standards.
- Directed strategic planning sessions and coordinated regular management meetings to monitor ongoing projects, identify potential risks, and address operational challenges, resulting in increased efficiency and enhanced team alignment.
- Designed and launched a stakeholder communication framework that streamlined reporting, improved transparency, and strengthened engagement with internal teams, partners, and clients throughout all phases of project delivery.
- Spearheaded comprehensive project lifecycles from initial concept through execution, including meticulous planning, budgeting, scheduling, documentation, and oversight, ensuring projects consistently met deadlines, stayed within budget, and aligned with organizational objectives.
- Optimized workflow processes by analyzing existing operational procedures, recommending strategic improvements, and coordinating the implementation of changes, significantly enhancing productivity and operational effectiveness across teams.
Education
Certificate - Applied Generative AI & Specialization
Purdue University
M.A. - General Studies
University of North Texas
M.S. - Web Design & Development
Unicaf University
B.S. - Information Technology
Mahatma Gandhi University
Skills
- Program Management: Project Life Cycle (PLC), Root Cause Analysis, Agile, Hybrid, Scrum, Waterfall, Risk & Change Management, Regulatory Compliance, SWOT analysis, GAP analysis, stakeholder analysis
- Data Analytics and BI: Power BI, Excel, SQL, Microsoft Visio, Microsoft Project, Data Visualization, Data Analysis and Reporting
- Stakeholder Engagement: Cross-functional Collaboration, Active Listening, Empathy & Relationship Building, Policy & Advocacy, Project planning, scheduling, risk, cost & quality management, Program Evaluation, Conflict Resolution
- Project Tools: Microsoft Project, Asana, JIRA, Trello, Visio, Service Management Workflow, WBS, EVM, MS Project
- Data Analytics: Power BI, Excel, SQL, Google Workspace, Statistical Analysis, Data Wrangling, Tableau
- Design & Dev: HTML/CSS, Figma, Frameworks & CMS, API Integration, Python, BPMN/UML
- AI & Automation: Generative AI Tools (ChatGPT, Gemini, Claude)
- AI-Driven Risk Assessment
- Prompt Engineering
- AI-Augmented Documentation
- Workflow Automation
Certification
- Certified Project Management Professional (PMP)
- AWS Developer - Associate
- Business Analysis
- ITIL 4 Foundation
- Lean Six Sigma Yellow, Green, and Black Belt Certifications
- Scrum Master Certified
- Scrum Product Owner Certified
- Google Data Analytics
- Digital Transformation
- The Art and Science of Communication
- Communication & Team Collaboration
- Graduate Student Teaching Excellence Program
Timeline
Project Manager PMO
Desatech Consulting
01.2022 - Current
Communications Intern
FedEx Corporation
01.2022 - 01.2022
Graduate Teaching Assistant (Communication & Advocacy)
University of North Texas
01.2021 - 01.2022
Project Coordinator
SEEDS Financial Services
01.2017 - 01.2021
M.S. - Web Design & Development
Unicaf University
B.S. - Information Technology
Mahatma Gandhi University
Certificate - Applied Generative AI & Specialization
Purdue University
M.A. - General Studies
University of North Texas
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