Cynthia Elizondo
McAllen,TX
Summary
As the store manager of a bustling restaurant, I am responsible for overseeing a variety of crucial tasks that keep the business running smoothly. At the heart of my responsibilities lies the financial management of the restaurant. I am tasked with developing and maintaining a comprehensive financial plan that takes into account all aspects of the business, from ingredient costs to employee salaries. This involves tracking expenses, managing budgets, and ensuring that all financial records are up-to-date and accurate.
In addition to managing the finances of the restaurant, I am also responsible for creating and maintaining staff schedules. This involves carefully balancing the needs of the business with the needs of my employees to ensure that all shifts are staffed appropriately. I take into consideration factors such as employee availability, skill sets, and time off requests to create a schedule that is both efficient and fair.
To ensure that the restaurant is running at peak performance, I also oversee the day-to-day operations of the business. This includes managing inventory levels, working with suppliers to ensure timely deliveries, and ensuring that all employees are following proper procedures and protocols. I am also responsible for training new employees and ensuring that all staff members are up-to-date on the latest industry standards and best practices.
By taking a strategic and detail-oriented approach to my job, I am able to create a successful and thriving restaurant that provides excellent service to its customers. Whether I am managing finances, creating schedules, or overseeing operations, I am always focused on ensuring that the restaurant is operating smoothly and efficiently.
Overview
24
24
years of professional experience
Work History
Store Director
Dairy Queen
12.2004 - Current
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed team of 30 cashiers and floor staff.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Office Clerk
MISCO
01.2000 - 11.2004
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Input data into spreadsheets and databases.
- Monitored and tracked budgets and expenses.
- Coordinated travel arrangements for staff members.
Education
BBA - Operations Management
South Texas College
McAllen, TX12.2023
Associate of Arts - Business Administration
South Texas College
McAllen, TX12.2022
Skills
- Vendor Relationship Development
- Retail Management
- Finance and Accounting
- Staff Leadership
- People Management
- Account Management
- Delegation
- Sales Leadership
- Business Development
- Strategic Planning
- Employee Training
- Store Merchandising
- Project Management
- Talent Recruitment
- Hourly Shift Management
- Payroll Management
- Customer Service Management
- Supply Ordering
- Personnel Development
- Risk Management
- Promotional Planning
- Shift Scheduling
- Leadership Development
- Opening and Closing Procedures
- Recruiting and Hiring
- Database Management
- Inventory Control
- Bank and Safe Deposits
- Bank Deposit Procedures
- Problem-Solving
- Cash Management
- Accurate Money Handling
Accomplishments
- Increased sales by 8% by coaching department managers on new merchandising standards.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Exceeded monthly store sales goal 7 months in a row.
Additional Information
With my exceptional ability to learn quickly and my insatiable appetite for new skills, I can tackle any challenge that comes my way. My eagerness to expand my knowledge base and expertise make me an invaluable asset to any team or organization.
Languages
Spanish
Native or Bilingual
Timeline
Store Director
Dairy Queen
12.2004 - Current
Office Clerk
MISCO
01.2000 - 11.2004
BBA - Operations Management
South Texas College
Associate of Arts - Business Administration
South Texas College