Cynthia Emilia Wirt

• Provide exceptional Customer Service to all guests.
• Create and modify documents using Microsoft Office (e.g., Word, Excel, PowerPoint).
• Perform general clerical duties to include but not limited to photocopying, faxing, mailing, data entry, scanning, and filing.
• Manage the Unemployment Account through complete and timely responses to claims, and through attendance at Hearings.
• Oversee the Termination process, including, but not limited to processing in the system, verifying receipt of materials, and distributing the final check(s).
• Conducts pre-screening and new hire processing ensuring compliance with established human resources operating procedures.
• Track and verify work card compliance throughout the company.
• Support Human Resources staff in assigned project-based work.
• Ensure that all required documentation, to include I-9's, Gaming Registration, Health, TAM, and Non-Gaming Registration, are current before processing new hires.
• Processing of all necessary forms in orientation for new hires. Coordinate with payroll on new hires for Four Queens, Binion's, Magoo's Gaming Group and Skinny Dugan's.
• Input of all new hires into JDE system.
• Assists in Data Entry to the JDE system for all human resources transactions.
• Screening incoming telephone calls: and work front counter when needed.
• Review incoming Personnel Action Forms for accuracy and compliance with established guidelines and performs system data-entry.
• Verify employment records to internal and external agencies in accordance with state and federal laws and company policy.
• Maintain critical confidentiality in all aspects of Human Resource functions. Duties require professional verbal and written communication skills.
• Develops / facilitates workplace training programs, including new hire orientation and ongoing training.
• Prepares and processes appropriate employee transaction paperwork and forms including payroll, employee changes, OAD’s, etc.

Oversee housekeeping staff assign duties & monitor performance.

Make sure all areas are clean & meet Marriott hotel standards.

Train new hires on cleaning procedures safety protocols & guest service.

Respond to guest request & complaints related to housekeeping & appropriate actions to resolve issues.

Maintain inventory of cleaning supplies , linens & other essentials, & orders as needed.

• Manage transactions with customers using the cash register.
• Counted cash in register drawer at the beginning and end of shift.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal performance.
• Assisted customers by answering questions and fulfilling requests.
• Used cash register and POS system to request and record customer orders.
• Collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Cross-sell products and introduce new ones.
• Resolve customer complaints, guide them, and provide relevant information.
• Greet customers when entering or leaving the store.
• Maintain clean and tidy checkout areas.

• Schedule interviews
• Process new hires
• Receive and verify all required information.
• Provide all assistance needed to managers and new hires.
• Data input for all new hires
• Front desk assistance to all new hires and employees offering information.
• Distribute drug test referrals.
• E-Verify