Cynthia English

Dynamic professional with extensive experience at United States Postal Service, specializing in budget management and operational oversight. Demonstrated success in financial reconciliation and employee supervision, ensuring compliance with safety standards and enhancing customer service. Recognized for leading teams to achieve operational goals and improve service delivery.

Cynthia J English, 170 MARION RD, Wareham, MA, 02571-1450, USA, 5082691296, Cynthia.J.English@usps.gov, 95339418 LEAD SALES & SERVICES ASSOCIATE, Officer In Charge, 09/23/19, Open, Sagamore, MA, USA, Retail Operations, Manage level 18 facility in all facets of budget, scheduling and operations. This includes daily reconciliation of all financial recording, purchase card use, and emoves/1412. In charge of supervising employees including subcontractors; communicating daily expectations and matching work hours to workload., Postal, 18, Lead Sales & Service Associate, 11/15/14, Open, Buzzards Bay, MA, USA, Delivery/Customer Service, As Lead Clerk my duties include acting as primary point of contact for troubleshooting internal front line errors and inconsistencies in process. Assist in coordinating the opening and closing and operating a Retail Unit. This includes planning and organizing the work of a small group of employees to achieve unit goals. Assisting customers with rate inquiries, Postal money orders, EDDM, PO Box rentals, additional mailing services, as well as alternate channels such as BMEU. Additionally, acting as a liaison between business customers and the USPS. Primary person in the office responsible for internal knowledge of financial receipts and payments such as maintaining accurate office records of disbursements, receipts and other financial information and loss prevention. Responsible for a variety of Customer Support and sales services for products with or without direct supervision., Postal, PS-07, Safety Officer, 10/12/10, Open, Buzzards Bay, MA, USA, Communications, Responsible for the compliance to all safety standards, ensuring safety of all U.S Post office employees and customers., Postal, Distribution Window Clerk, 02/13/99, 11/14/14, Buzzards Bay, MA, USA, Delivery/Customer Service, As a Distribution Window Clerk my primary functional duties and responsibilities included selling and shipping products. As well as handling customer service issues and ordering supplies, providing information to mail customers regarding proper addressing, contents and delivery speed, and tracking. Also explained how to include special services such as insurance, domestic and international mail and all regulations. I trained new window clerks as OJI in perfect transactions and mystery shop guidelines. My other additional duties were to assist the Postmaster with seeking out areas of revenue by helping with business connects and large mailing customers., Postal, PS-06, Mail Processing Clerk, 07/04/98, 02/12/99, Buzzards Bay, MA, USA, Delivery/Customer Service, As a Mail processing clerk I assisted the office in the distribution of all incoming local office mail daily for the customers via carriers in the office and PO Box holders within the guidelines established with the USPS and the District Office., Postal, PS-05, Group Leader, 12/05/87, 07/03/98, Buzzards Bay, MA, USA, Plant Operations, Handled unloading of mail and separated outgoing bulk mails. Managed empty equipment and inspected empty equipment. Canceled stamps on parcel post. Carried out simple distribution of parcel post mail. Pallet jack operator., Postal, 4, Brockton High School, Brockton, MA, USA, 09/02/78, 06/18/82, High School Graduate, 31 years experience in the post office, Devoted postal employee with strong work ethic, Customer service standards and satisfaction, Union steward APWU (2015-2019), Bulk Mail Technician (2010-2020), OJI for F4 clerks (2018-2020), Level 7 Finance clerk (2015-2020), Safety Team Captain (2010-2020), No data on references currently available, No attachments currently exist., Tacs class training, 10/01/19, Facilities, 07/06/15, Wareham P & D, 10/28/14, 05/23/12, Decision Making and Problem Solving, Created a new scan checklist and volume count sheet to improve scanning percentages and volume recording accuracy., Budget Operations, Improved customer communication to save 5% in planned work hours weekly and maintained budget compliance., Planning and Scheduling of Work, Adjusted schedules to maintain 100% uptime and received positive feedback from customers and employees., Safety and Health, Maintained a zero accident rate and improved facility safety through proactive measures., Customer and Community Relations, Coordinated community events to increase revenue and customer engagement., Labor Relations, Active union steward with knowledge of grievance procedures and successful issue resolution., Equal Employment Opportunity, Addressed EEO concerns and improved employee morale., Employee Development, Involved the whole office in responsibilities to foster team development., Supervision, Responsible for daily supervision and efficient scheduling of employees., Draft, POSTMASTER EAS-18 LEE MA NC89167222