Cynthia Enriquez
Lone Grove,OK
Summary
Dynamic leader with a proven track record at Michelin, enhancing operational efficiency and employee satisfaction. Skilled in operations management and fostering teamwork, I excel in driving quality assurance and customer service improvements. Achieved notable increases in performance metrics, demonstrating exceptional problem-solving and organizational skills.
Overview
17
17
years of professional experience
Work History
Business Unit Leader
Michelin
10.2023 - Current
- Managed technical conduct, quality control and record retention, conducting regular audits to support budget adherence and transparency.
- Directed talent management efforts including training, mentoring, and developing high-performing teams.
- Championed quality assurance initiatives leading to enhanced product and increased customer satisfaction ratings.
- Spearheaded key initiatives to improve employee satisfaction through process improvements and development.
Operator/Crew Lead/Shift Manager
Michelin
02.2015 - 10.2023
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
Office Assistant/EMG Technician
Neurology Care
07.2014 - 02.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Assistant Manger
Walmart
04.2012 - 07.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored inventory levels
Sales Associate
Walmart
10.2007 - 04.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Lone Grove High School
Lone Grove, OKSkills
- Operations management
- Cross-functional team coordination
- Organizational development
- Innovation management
- Staff training and development
- Key performance indicators
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Team leadership
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Operational efficiency
- Self motivation
- Employee motivation
- Conflict resolution
Timeline
Business Unit Leader
Michelin
10.2023 - Current
Operator/Crew Lead/Shift Manager
Michelin
02.2015 - 10.2023
Office Assistant/EMG Technician
Neurology Care
07.2014 - 02.2015
Assistant Manger
Walmart
04.2012 - 07.2013
Sales Associate
Walmart
10.2007 - 04.2012
Lone Grove High School
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